Assc Reg Off (Process/BA)

Associate Registration Officer (Process/Business Analysis)

ORGANIZATIONAL CONTEXT

proGres in Partnership, the latest version of proGres  (proGres v4), is UNHCR¿s corporate web-based online registration, case management and assistance tracking system. It incorporates the functionalities of earlier versions of proGres, and includes a range of new functionalities and features. It is a system which enables UNHCR to grant access to partners (including host Governments), ensuring a common platform for collaboration. It seamlessly integrates with other corporate tools such as BIMS (UNHCR¿s Biometric Identity Management System), the GDT (UNHCR¿s Global Distribution Tool), and UNHCR¿s Data Warehouse.

proGres V4 supports operational functions ranging from Registration to different case management functions such as Child Protection, SGBV, General and Legal Protection as well as RSD and resettlement, as well as a variety of assistance management functions. It also aims to integrate key organisational priority functions such as cash based interventions and targeting methods.

proGres V4 will facilitate more efficient use of data collected by UNHCR and partners on persons of concern and relevant case and beneficiary management as well as protection and assistance data. proGres v4 adheres to the standards set in UNHCR¿s data protection policy.  This will bring improved data management and greatly facilitate a wider and more efficient use of the data collected while fully protecting data confidentiality.

This position is located within the DIST/ DPSM joint proGres V4 and Biometrics project. The incumbent will be under the overall supervision of the Programme Lead and reporting directly to the Development Lead (Senior Business Analyst) of the v4 suite of tools. The overarching responsibility of this post is to provide Process and Business Analysis as well as user support to the proGres V4 project.

FUNCTIONAL STATEMENT

Accountability
- proGres V4 will replace all earlier versions of proGres used in UNHCR operations around the world.

Responsibility
- Assist in desk reviews and comparison of systems' documentation to determine global process and business requirements.
- Review software applications which were developed by country operations on their initiative thus to ensure that the global system counters for relevant field needs.
- Participate in requirements definition workshops.
- Draft business requirements documentation and user story templates.
- Support country offices through analysing and following up on country operations' requirements and through providing post-deployment user support to operations.
- Provide business analysis support as part of the assessment of countries targeted for deployment of proGres V4.
- Assist with data and process mapping from proGres v3 and other systems to the proGres v4 data model.
- Assist in the identification and documentation of business requirements for the development and improvement of proGres V4 and other refugee systems as required.
- Assist in the identification and documentation of business requirements for the development and improvement of the GDT, BIMS and the ERT, as well as specialized innovative features incorporated into these;
- Provide support to the roll out of proGres v4 and associated tools either from remote or through participation in deployment missions.
- Document information in form of project documentation, user guides, best practices and lessons learnt as well as reporting. Contribute to knowledge management and team learning and any other tasks required by the Project.
- Conduct proGres user training.
- Any other related tasks as required.

Authority
- Make decisions on user training and user support.
- Make decisions on business analysis and process mapping.

ESSENTIAL MINIMUM QUALIFICATIONS AND PROFESSIONAL EXPERIENCE REQUIRED
- University degree in Social Sciences, Law, or related field.
- At least 4 years (2 years with advanced university degree) of relevant work experience.
- Experience in Process and Business Analysis and specification of requirements.
- Understanding of UNHCR registration and individual case management processes.
- Familiarity with proGres and ideally other UNHCR systems like e.g. RAIS.
- Advanced computer skills.
- Excellent drafting skill in English.
- Fluency in English (written/oral/comprehension), additional UN Language is an asset.

DESIRABLE QUALIFICATIONS & COMPETENCIES
- Experience in UNHCR protection and programme delivery and management.
- Experience in UNHCR operations in registration, protection, RSD or resettlement including solid knowledge of proGres v3.
- Experience with cash distribution systems.
- Strong analytical, planning and organizing skills.
- Excellent training/facilitation skills.
- Solid knowledge of French and another additional UN language considering the implementation of v4 in different language contexts.