Roster- IT Operations Assistant (SCOPE) -SC5- Multiple Locations

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WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis. We are committed to promoting diversity and the principle of equal employment opportunity for all our employees and encourages qualified candidates to apply irrespective of religion or belief, ethnic or social background, gender, gender identity and disability.

JOB DETAILS

Job Title: Roster- IT Operations Assistant (SCOPE)
Grade:  SC5    
Type of contract: Service Contract
Duration: 12 months 
Duty Station: Kabul, Jalalabad, Herat, Mazar, Kandahar, Faizabad
Vacancy Number: 831725
Date of Publication: 18 Apr 2024
Deadline of Application: 02 May 2024

This vacancy announcement is for Afghan nationals only and WFP encourages especially Afghan females and Afghans with disabilities to apply.

ABOUT WFP

The World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience. 

ORGANIZATIONAL CONTEXT

The hunger crisis in Afghanistan is unfolding at a rapid pace, with 15 million of population now facing acute food insecurity. Work opportunities are shrinking, with most households now reporting just one day of work per week. This comes on top of the worst drought in years, which is especially concerning for the 85 percent of the population who rely on agriculture for livelihoods. Preventing and mitigating a drastic increase in hunger and malnutrition is the aim of WFP in Afghanistan which can only be achieved through the scaled up and sustained complementary food security and nutrition interventions, combined with a scale-up of resilience interventions to safeguard gains. WFP has embarked on a significant month on month scale-up of its crisis response and resilience programmes across the country, ensuring that the programme is delivered at the right scale and time, targeted to the right areas. WFP is also actively following up on evolving trends to pre-empt hotspots, while guaranteeing quality and maximum impact of the programme through the monitoring of these hotspots to be able to support continued donor advocacy.

JOB PURPOSE

The purpose of this job holder is to perform a variety of moderately complex information technology support duties to ensure the smooth delivery of technology services. Monitors operate or coordinate and assist others in the operation of computer hardware, software, and peripherals in order to achieve desired results.

KEY ACCOUNTABILITIES (not all-inclusive)

• Provide WFP IT standard software and hardware on-time support and services for users.
• Test different scenarios and use cases in the training environment before deployment in production.
• Provide support in configuring offline devices, to ensure their health status supports WFP programs during redemption.
• Understand various delivery mechanisms and their implementation, including cash (bank account, mobile money), and e-voucher technology
• Assist in the initial deployment of new IT infrastructure at new premises and in the field.
• Effectively manage local IT ServiceDesk and IT incident ticketing systems for efficient and on-time support provided to the users.
• Assist office users in accessing digital tools like the Beneficiary Management Platform, providing end-to-end configuration support and offer technical assistance to cooperating partners (CPs), end users.
• Assist the country office in conducting IT Assessments to determine the optimal delivery mechanism for the country.
• Conduct Learning and capacity-building sessions with study materials for Beneficiary Management tools for cooperating partners.
• Maintain and ensure data accuracies for informed decision-making.
• Maintain communication with regional office and the Global Service Desk for all Beneficiary Management platform-related issues, ensuring resolution within five hours for quick response.
• Handle any other tasks assigned by the line manager.

STANDARD MINIMUM QUALIFICATIONS

Education:

• Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.

Higher education in lieu of work experience

Relevant, completed university degrees may be considered in lieu of experience with the following conversions: 

• Completed Master’s degree: Equal to 1 year of work experience.
• Completed Bachelor’s degree: Equal to 2 year’s work experience.

Experience: 

• At least 5 years of relevant work experience in IT.

Desired Work Experience:

• Has experience resolving more complex technical issues.
• Has experience with the application of client services standards to resolve or escalate clients’ service problems
• Has experience in installing and testing new hardware to enhance or upgrade system performance, including servers, switches, and access points.
• Has experience in basic Server Services management, encompassing AD, DNS, DHCP, RODC, FTP, and Microsoft Office 365.

Knowledge and Skills:

• Familiarity with the application development lifecycle, including languages such as PHP and Python, and experience with web-based applications.
• Basic understanding of cloud services and platforms, with exposure to AWS and Azure.

Language: 

• Fluency in both oral and written communication in English and local languages.

HOW TO APPLY

To be considered, interested candidates are invited to apply via (https://www.wfp.org/careers/job-openings).Only short-listed candidates will be contacted.

We want to ensure the recruitment process is fully accessible. Please contact us at afg.hrrecruitment@wfp.org to advise us of any accessibility needs you may have.

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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.