Driver

Under the guidance and supervision of the Operations Assistant, with matrix reporting to the Portfolio Manager, the Driver provides reliable and safe driving services to the UNDP Inclusive Growth and Climate Resilience Portfolio teams, ensuring highest standards of discretion and integrity, sense of responsibility, excellent knowledge of protocol and security issues. The Driver also demonstrates a client-oriented approach, courtesy, tact and ability to work with people of different national and cultural backgrounds.

This position will support the functioning of the Programme and Project teams. This will include but is not limited to field visits, driving team members on missions, dispatching and collection of mail, collection of supplies, etc. Particular emphasis is placed on safety, reliability, discretion, adherence to protocol and promoting representation. The Driver will also provide driving services to the UN staff on mission and when required to consultants and experts engaged by the portfolio.  UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.

Duties and Responsibilities

1.Provide reliable and safe driving services

•   Driving office vehicles for the transport of UNDP officials and visitors, applying appropriate protocols 
•   Deliver and collect mail and documents, and perform other messenger responsibilities. 
•   Meet official personnel and visitors at the airport

2.Ensure cost-saving through proper use and day-to-day maintenance of the assigned office vehicle
•   Maintain accurate daily vehicle logs
•   Provide inputs to preparation of the vehicle maintenance plans and reports. 
•   Make timely minor repairs and/or arrange for major repairs
•   Ensure timely changes of oil, check of tires, brakes, car washing, etc.  

3.Ensure availability in the assigned vehicle of all the required documents, supplies and necessary spare parts.
•   Keep current in vehicle documents such as vehicle insurance, vehicle logs, office directory, and map of the city/country. 
•   Ensure vehicle first aid kit is adequately stocked with standard medical supplies.

4.Take all immediate actions required by rules, regulations, and laws in case of involvement in accidents.
•      Ensure full compliance with implementation of all security measures for the passengers and the vehicle during all the trips regardless of the location, destination, and distance of travel.                                                                                                                                
•       Ensure full compliance and implementation of guidelines regarding accidents and insurance coverage.
The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

5.   Institutional Arrangement: 
The Driver works under the general supervision of the Operations Assistant with a matrix reporting to the Portfolio Manager.

Core
Achieve Results:              LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
Think Innovatively:           LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements 
Learn Continuously:         LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with Agility:             LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible 
Act with Determination:    LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner:        LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
Enable Diversity and Inclusion:   LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical competencies 

Administration & Operations (Vehicle management)   

• Knowledge of policy & procedures on fleet management

Administration & Operations (Registry & Correspondence Management)   

• Ability to collect, register, maintain and deliver mail and UNDP pouch; ability to manage archives

Business Management (Communication) 

• Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.
• Ability to manage communications internally and externally, through media, social media and other appropriate channels

Business Management (Customer Satisfaction/Client Management)   

• Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. 
• Provide inputs to the development of customer service strategy. 
• Looks for ways to add value beyond clients’ immediate requests. 
• Ability to anticipate client’s upcoming needs and concerns. 

Ethics (UN Policy Ethics)   

• Knowledge and understanding of the UN Staff Regulations and Rules and other policies relating to ethics and integrity.

Business Development (Knowledge Generation) 

• Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need

Security Services (Security Incident Management & Monitoring)   

• Ability to provide adequate response to security incidents/events
   

Min. Academic Education 

• Secondary Education with a valid driver’s license is required.

Min. years of relevant Work experience   

• Minimum of 3 years (with high school diploma) of relevant work experience as a driver with a safe driving record is required. 

Required skills and competencies   

• Knowledge of driving regulations, rules and laws as well as skills in minor vehicle repair and maintenance.
• Work experience in international organization is an advantage. 
• Knowledge of protocols and security requirements is an advantage. 

Desired skills                                                                                                                            

• Experience in office filling and other administrative-related activities is an advantage;
• Managing Documents, Correspondence and Reports;
• Ability to produce accurate and well-documented records
• Experience in the basic use of computers and relevant office software packages (MS Word, Excel, etc) and ability to use web-based management and electronic log, file and/or scheduling systems.

Required Language(s)

• Fluency in English and Albanian or Serbian is required.

Professional Certificates 

• First Aid is desirable.
   

Disclaimer

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Non-discrimination

UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.  

UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.

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