Business Analyst, Multiple positions
Copenhagen
- Organization: UNOPS - United Nations Office for Project Services
- Location: Copenhagen
- Grade: Junior level - IICA-1, International Individual Contractors Agreement
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Occupational Groups:
- Operations and Administrations
- Sustainable trade and development
- Sustainable Business Development
- Closing Date: 2024-05-07
Functional Responsibilities
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Requirements gathering and analysis
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Data and process design
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High-level support
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Coordination
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Training
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Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes)
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Analyzes client operations to understand their strengths and weaknesses to uncover opportunities for improvements
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Conducts requirements workshops and meetings to gather requirements from the business function
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Identifies business needs and benefits of the change in the business process and ensure separation from preconceived solutions
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Produces documentation of the business need, benefits of change, and detailed requirements
2. Collaborates with business functions to perform data and process design:
3. Provides high-level (level 2) support to end users. Level 2 support are cases originating from the ITG Systems Support Team that require a greater degree of functional analysis / diagnosis:
4. Coordinates between business functions and ITG to act as a contact point for the business function and to ensure that the solution designed meets business needs:
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Identifies training needs for functional experts within business functions
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Develops and facilitates and/or conducts training sessions for functional experts / trainers with the business function (workshops, webinars, webcasts, one-to-one, online)
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Maintains and updates training material to ensure that it is current and relevant
Impact of Results:
The successful achievement of results by the Business Analyst impacts the delivery of optimal solutions that meet real business needs. The position is part of a product team that together ensures that solutions delivered by ITG address business needs and result in improvements in the form of increased effectiveness, efficiency, or differentiation for UNOPS products and services.
Education/Experience/Language requirements
- Master’s Degree, preferably in Information Technology, Business Administration, Business Analytics, Management Information Systems, or other relevant discipline is required.
- A Bachelor’s degree in combination with additional two years of experience may be accepted in lieu of master’s degree.
- Secondary education in combination with additional six years of experience may be accepted in lieu of a master's degree
Experience:
- Minimum 3 years of experience required in the area of processes relating to Business Analysis or Procurement/HR
- Experience with developing requirements for ERP or Business Management systems is required.
- Experience in developing training materials and user training is required
- Strong analytical skills is required
- Experience in quality assurance and functional documentation is desired
- Experience with managing senior stakeholders is highly desirable
Language Requirements:
- Full working knowledge of English is essential.
- Knowledge of another official UNOPS language is an added advantage
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.