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Community Based Protection Assistant

San José | Costa Rica

  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: San José | Costa Rica
  • Grade: Administrative support - Administrative Services and Support - Generally no need for Higher Education
  • Occupational Groups:
    • Social Affairs
    • Administrative support
    • Civil Society and Local governance
    • Protection Officer (Refugee)
  • Closing Date: Closed



Staff Member / Affiliate Type

General Service


Temporary > Temporary Assignment/ Appointment

Hardship Level

A (least hardship)

Family Type


Residential location (if applicable)

Remote work accepted


Target Start Date


Target End Date


Job Posting End Date

October 4, 2023

Standard Job Description

Community-Based Protection Assistant Organizational Setting and Work Relationships The Community-Based Protection Assistant is a member of the Protection Unit and may report to the Protection Officer, Community-Based Protection Officer, or another more senior staff member in the Protection Unit. Under the overall direction of the Protection Unit, and in coordination with other UNHCR staff, government, NGO partners and other stakeholders, the incumbent works directly with communities of concern to identify the risks they face and to leverage their capacities to protect themselves, their families and communities. S/he supports the application of community-based protection standards, operational procedures and practices in community-based protection delivery at the field level. To fulfil this role, the Community-Based Protection Assistant is required to spend a substantial percentage of the workday outside the office, building and maintaining networks within communities of persons of concern (PoC). The development and maintenance of constructive relationships with PoC that measurably impact and enhance protection planning, programming and results, form the core of the work of the incumbent. S/he also supports the designing of a community-based protection strategy by ensuring that it is based on consultation with PoC. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity. Duties - Through relationships with PoC and network of partners, stay abreast of political, social, economic and cultural developments that have an impact on the protection environment and provide advice to the protection team. Understand the perspectives, capacities, needs and resources of the PoC and advise the protection team accordingly, highlighting the specific protection needs of women and men, children, youth and older persons, persons with disabilities, marginalized groups. - Support implementing and operational partners as well as displaced and local communities to develop community-owned activities to address, where applicable, the social, educational, psycho-social, cultural, health, organisational and livelihood concerns as well as child protection and prevention and response to GBV. - Assist in working with host communities to involve national civil society groups in improving the protection of PoC. - Assist in the analysis that identifies the capacities of communities of concern and risks they face. - Support participatory assessments and ongoing consultation with PoC. - Support communities in establishing representation and coordination structures. - Ensure community understanding of UNHCR's commitment to deliver on accountability and quality assurance in its response. - Collect data for monitoring of programmes and budgets from an AGD perspective. - Draft and type routine correspondence, documents and reports and maintain up-to-date filing systems. - Act as an interpreter in exchange of routine information, contribute to related liaison activities and respond directly to routine queries. - Assist in the enforcement of participatory AGD sensitive analysis as an essential basis for all of UNHCR's work. - Identify and recommend which individuals or groups to prioritize for counselling and field visits based on agreed criteria. - Enforce compliance of implementing partners with global protection policies and standards of professional integrity in the delivery of protection services. - Perform other related duties as required. Minimum Qualifications Years of Experience / Degree Level For G4 - 1 year relevant experience with High School Diploma; or Bachelor or equivalent or higher Field(s) of Education Not applicable. Certificates and/or Licenses Development, Human Rights, International Law Social Work, Social Science, Political Science, (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential Not specified Desirable UNHCR learning programmes (PLP). Knowledge of MSRP. Functional Skills UN-UN/UNHCR Administrative Rules, Regulations and Procedures IT-Enterprise Resource Planning (ERP) *IT-Computer Literacy PR-Community-based Protection - Principles and methodologies CL-Multi-stakeholder Communications with Partners, Government & Community (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

Perfil del candidato deseado

Los candidatos deben estar legalmente presentes en Costa Rica al momento de la solicitud, reclutamiento y contratación. Sólo se considerarán elegibles los candidatos que cuenten con un permiso de trabajo legal en Costa Rica.

La persona Asistente de protección basada en la comunidad proveerá atención directa a las personas por y con las que trabaja el ACNUR por medio de una línea de atención gratuita, correo electrónico y de manera presencial a las personas que se acercan a las oficinas en búsqueda de información de interés; además, estará encargada del respectivo registro de las atenciones realizadas. Adicionalmente, asistirá a la Unidad de Protección en cuanto a la identificación de riesgos y prioridades de protección, identificados a través de su contacto con las personas. La persona Asistente de protección basada en la comunidad será la persona encargada de la primera atención a las personas con necesidades de Protección Internacional, refiriendo a la misma a los diversos servicios de asistencia que brinda el ACNUR en el marco de su Programa.

• Atender la línea telefónica, correos y de manera presencial a las personas por y con las que trabaja el ACNUR.
• Mantenerse informado/a en cuanto a cambios en los servicios ofrecidos a las personas por y con las que trabaja el ACNUR, en el
contexto de Costa Rica.
• Clasificar y priorizar toda la información entrante y dirigirla, según sea necesario, a otras personas del ACNUR y las agencias socias a cargo de los servicios de atención, para lo cual se deben realizar las referencias correspondientes.
• Registrar los datos de las atenciones recibidas en la base de datos del equipo y mantenerla actualizada.
• Responder a las preguntas de las personas por y con las que trabaja el ACNUR en relación con los servicios de la Organización, las agencias socias del ACNUR y los procedimientos administrativos vinculados a su estatuto de persona solicitante de asilo o persona refugiada, solicitante de apatridia o apátrida, sus derechos y deberes.
• Mantener registros, datos exactos y actualizados relacionados con todos los casos de registro individual.
• Informar y asistir a las personas en la navegación por la página web oficial del ACNUR Costa Rica y al WhatsApp Chatbot para acceder a la información adecuada.
• Identificar riesgos de protección y tendencias, a través de su comunicación directa con las personas y llevarlos a la Unidad de Protección para dar el seguimiento de protección y programático adecuado.
• Ayudar en la implementación de la estrategia del equipo de Protección Basada en la Comunidad y la Unidad de Protección, a través de su contacto directo con las personas por y con las que trabaja el ACNUR (e.g. apoyando en Comunicación con Comunidades, identificando casos de discriminación y xenofobia, identificar mecanismos de protección y estructuras existentes dentro de las comunidades, entre otros).
• Realizar otras tareas relacionadas que sean necesarias.

Es posible que se solicite a los candidatos elegibles que realicen una prueba técnica y/o una entrevista.

Según nuestro compromiso con la diversidad, motivamos a todas la personas a postularse para las vacantes.
Todas las solicitudes serán tratadas con la más estricta confidencialidad.
Si tiene necesidades especiales o necesita ayuda para presentar su candidatura, comuníquese con

Vacunación Covid-19 y medidas de seguridad relacionadas:

El ACNUR tiene la responsabilidad de prevenir y frenar la propagación del COVID-19, como parte de su compromiso ante su fuerza laboral y las comunidades en las que trabaja y sirve. Si bien otras medidas (como la higiene de las manos, el distanciamiento físico, la ventilación y el uso de mascarillas) siguen siendo cruciales, vacunarse contra el COVID-19 desempeña un papel clave en la protección de uno mismo, las familias, los colegas y la comunidad, incluidas las personas para las que trabajamos, y se ha demostrado que reduce significativamente los riesgos de enfermedad grave y muerte por COVID. Por lo tanto, en concordancia con otras agencias de la ONU y con base en el asesoramiento de la red de Directores Médicos de la ONU, ACNUR insta encarecidamente a todos los colegas a vacunarse para protegerse a sí mismos y a los demás.
La contratación como miembro del personal de ACNUR o la participación en un programa afiliado de ACNUR están sujetas a esquemas de vacunación completos, independientemente del tipo y duración del contrato, a menos que el candidato se encuentre en un lugar con falta de acceso a las vacunas contra el COVID-19.
Por tanto, las personas recomendadas para el puesto deberán presentar el comprobante de vacunación o la recomendación médica que justifique la no vacunación.

Functional Clearance

This position doesn't require a functional clearance

Required languages (expected Overall ability is at least B2 level)





Desired languages



Additional Qualifications


IT-Computer Literacy, PR-Age, Gender and Diversity (AGD), PR-Community-based Protection - Principles and methodologies


Bachelor of Arts (BA): Human Rights, Bachelor of Arts (BA): Social Work


Human Rights - Other, International Law - Other, Political Science - Other, Social Sciences - Other

Work Experience

Communications, Working with Persons of Concern: Refugees

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Other information

This vacancy is now closed.
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