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PSP Associate (Salesforce Database)


  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: Bangkok
  • Grade: Level not specified - Level not specified
  • Occupational Groups:
    • Statistics
    • Information Technology and Computer Science
    • Public, Private Partnership
    • Sales and Marketing
  • Closing Date: Closed

Hardship Level (not applicable for home-based)

A (least hardship)

Family Type (not applicable for home-based)


Staff Member / Affiliate Type


Target Start Date


Job Posting End Date

November 23, 2023

Terms of Reference

1. General Background
(Brief description of the national, sector-specific or other relevant context in which the individual contractor will operate)

UNHCR is the UN Refugee Agency and takes the lead in providing international protection for 108.4 million refugees and displaced people worldwide.
Private Sector Partnerships Services (PSP) is a fast growing global division with offices in over 30 countries across the world. We have raised financial contributions, engaged the public in support of the refugee cause, and broadened the size and scope of partnerships with corporations, foundations, and philanthropists. Our ambition is to quickly grow in size, scale, and global reach.

In Thailand, PSP has been achieving outstanding results since its establishment in May 2008. Through its diversified fundraising channels in raising funds from both individual donors and developing partnerships, PSP generates funds that go directly to support refugees and stateless people in Thailand and the world. Due to the size of the database and the diversity of the donors recruited, the office also operates a complex donor relationship management. PSP activities in Thailand span across Individual giving (IG) and Private Partnerships and philanthropy (PPH). IG strategies encompass the acquisition of individual donors via a mix of channels such as Face to Face, Digital, Telemarketing, Direct Response Television (DRTV), and Acquisition Mail as well as stewardship communication via telemarketing, email and direct mail. PPH strategies play a growing role in the fundraising portfolio of targeting corporates, foundations, High Net Worth Individuals, and Islamic philanthropy.

As part of the UNHCR Business Transformation Programme (BTP), UNHCR has adopted Salesforce as the platform for CRM implementation of fundraising and engagement and management systems.
Over the next few years, UNHCR will work with key system integrators to migrate other existing donor databases as well as set up new markets using Salesforce as the database of record to manage all individual giving, leadership giving/partnerships as well as digital donors relationships, income management, reporting etc.
In this context, PSP Thailand has worked with UNHCR regional team and will be soon migrating the current database to Salesforce which is requiring an expert in order to manage it effectively with advanced analysis, segmentation, prospecting, and overall fundraising reporting to further marketing activities and income generation.
We are looking for PSP Associate (Salesforce Database) who is passionate about drawing business insight, informing decision-making, and providing responsive program development and impactful reporting to stakeholders to support the successful delivery of UNHCR private sector Partnerships strategy in Thailand.
This is a recruitment for a local position. Non-Thai nationals who wish to apply must demonstrate fluency in both written and spoken Thai and must have a valid residence and work permit in Thailand.

Purpose and Scope of Assignment

(Concise and detailed description of activities, tasks and responsibilities to be undertaken, including expected travel, if applicable)

Project: Salesforce Database Migration
Phase 1: Project Implementation

• Support project activities of data migration between the legacy and the new system, liaising with relevant project stakeholders
• Monitor and ensure consistency of migrated data across multi-channels. Inform and advise the supervisor in case of data inaccuracy and special occurrences
• Perform user acceptance tests on the functions and operational effectiveness of the new system
• Undertakes other duties as assigned by supervisor

Phase 2: System Administration and Maintenance
Database Administration and Maintenance tasks

• Perform regular data administration tasks such as processing monthly donations transactions (Debit card, Credit card, Direct debit, and other payment methods), monitoring regular automated data feeds into Salesforce, maintaining data consistency, and uploading data from other channels/campaigns manually when needed
• Perform basic configuration on database platform, and general administration tasks such as new Donor Database System, new users, and permissions
• Inform and advise the supervisor in case of data inaccuracy and special occurrences
• Act as a focal point and handling of database operation issues, following defined support procedures and working with relevant internal and external parties as required
• Support database enhancement process for new desired features and/or new systems, liaising with local, regional, and global UNHCR teams
• Perform testing of enhancements and provide user training with documentation
• Ensure that PSP Thailand meets the highest standards of data protection and privacy laws
Analytics, Reporting & Modelling
• Create performance dashboard and reports in Salesforce, to support PSP in the day-to-day operation and to reach programmes’ objectives
• Analyze payment approval rate stability by monitoring successful payment rate, unrealized donation rate and unsuccess transactions volume
• Create new and amend existing reports and dashboards for analysis and segmentation purposes
• Present written and verbal analysis, reporting, modeling, and research findings to key stakeholders by synthesizing complex data and concepts into easy-to-comprehend and comprehensive presentations for programmes to support fundraising activities
Project and Stakeholder Management
• Work with a range of internal and external stakeholders to satisfy their business intelligence requirements for analysis, report creation, data extracts, data mining, and data modeling within a strong project management framework
• Administrative tasks supporting assigned projects
• Undertakes other duties as assigned by supervisor

3. Monitoring and Progress Controls
(Clear description of measurable outputs, milestones, key performance indicators and/or reporting requirements which will enable performance monitoring)

• Support is provided in a timely and professional manner
• Data Maintenance and payment processing tasks are undertaken when needed
• Training and documentation are provided
• Reports and Dashboards are created and maintained as is necessary
• Support to upgrade project is provided when required

4. Qualifications and Experience
(List the required education, work experience, expertise and competencies of the individual contractor. The listed education and experience should correspond with the level at which the contract is offered.)

a. Education (Level and area of required and/or preferred education)
• Completion of the Bachelor is desirable in IT system management or Information Systems Management, or other related fields.

b. Work Experience
(List number of years and area of required work experience. Clearly distinguish between required experience and experience which could be an asset.)

Minimum 3 years of relevant work experience for high school diploma or 2 years of experience with Bachelor or higher in database management, payment management or IT system management proved to be relevant to donor or membership database management.

• Proven experience in a fundraising or sales environment working on donor/customer care and data processing.
• Proven experience in managing donor or customer records within a customer relationship database
• Work experience with Salesforce is strongly preferred as is any experience with fundraising and not-for-profit operations

c. Key Competencies
(Technical knowledge, skills, managerial competencies or other personal competencies relevant to the performance of the assignment. Clearly distinguish between required and desired competencies)

Required competencies:
• Proficiency in written and spoken Thai and English
• Knowledge and experience of CRM systems - preferably Salesforce
• Knowledge of MS office especially MS Excel
• Attention to details, high accuracy and result oriented
• Ability to collaborate with others, with a flexible and positive attitude
• Strong communication and interpersonal skills
• Able to work independently and under pressure
• Statistical and mathematical competencies

d. COVID-19 Requirement

- Recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme or as an intern is subject to proof of vaccination against Covid-19.


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This position doesn't require a functional clearance
This vacancy is now closed.
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