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  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: Quito
  • Grade: Level not specified - Level not specified
  • Occupational Groups:
    • Administrative support
    • Cash-Based Interventions
    • Project and Programme Management
    • Public, Private Partnership
  • Closing Date: Closed

Hardship Level (not applicable for home-based)

A (least hardship)

Family Type (not applicable for home-based)


Staff Member / Affiliate Type


Target Start Date


Job Posting End Date

June 18, 2023

Terms of Reference

Title: Clerk (CBI)
Project: Cash Based Interventions
Duty station: Quito Country Office, Ecuador
Section/Unit: UNHCR CBI Unit
Contract/Level: Local Support, LICA 3 (USD 1.250,oo)
Duration: From 01 July to 31 December 2023
Supervisor: Direct Supervisor: Programme CBI Officer, Mr. Gianluigi Pala.
Functional Supervisor: CBI Associate, Ms. Margarita Arboleda Henao
1. General Background
UNHCR Ecuador works closely with governmental authorities, non-governmental organizations and
communities to provide protection and sustainable solutions in the face of the continued arrival of Colombians
and Venezuelans in need of international protection. UNHCR aims to design response mechanisms that
alleviate the pressure on the host communities, promote self-sufficiency and allow access to solutions such as
local integration and resettlement. UNHCR Ecuador is advocated to consolidate a favorable legal protection
framework for persons in need of international protection; to continue to invest in strengthening the asylum
system; provide emergency assistance and emergency shelter to persons at risk; and to promote local
integration strategies such as access to public services and livelihood opportunities, through the prioritization of
community support projects and alliances with local governments.
UNHCR Ecuador’s Branch Office in Quito oversees, guides and designs the implementation strategies of
UNHCR’s protection response in the country. Implementing effective protection and integration programmes
requires a needs-based programme design, efficient implementation and continuous monitoring and
evaluation. UNHCR’s Programme Unit supports the operation in framing its protection response around
UNHCR’s global strategic priorities, leads the selection of implementing partners and supports performance
and impact monitoring of programme results.
UNHCR’s Branch Office in Quito seeks to recruit a cash-based intervention professional with the capacity to
support programs to reach their intended impact, and to adjust implementation to emerging challenges.
UNHCR seeks an individual committed to humanitarian principles and functionally relevant work experience in
areas relevant to UNHCR cash transfer programs. The candidates should have flexibility/adaptability i.e.
communicating, adapting to, and working effectively in a variety of situations, often under demanding
conditions, and coping with the unforeseen or unexpected. Team spirit as well as result and client orientated
performance is also required. The candidates should have strong communication skills principally in
Spanish language whereas working level of English language is desired. Experience in the AoR of the
office is highly desired.

2. Purpose and Scope of Assignment
Work activity will be based in Quito- Country Office. Under the direct supervision of the Programme CBI
Officer, the Contractor shall be responsible for:
- Assist in the implementation of UNHCR CBI Direct Implementation for populations of concern.
- Responsible to manage the CBI hotline for the provision of phone assistance to cash recipients
facing technical issues and/or requesting information.
Maintain accurate and up-to date records of the complains and feedback related to CBI.
- Collaborate with staff in the field and CBI colleagues in Country Office and/or partners in ensuring the
delivery of cash assistance.
- Refer cases to field offices and to implementing partners as necessary.
- Asist in data collection and reporting activities.
- Prepare routine correspondence.
- Collaborate in the design of communication materials.
- Ability to travel to remote locations when required.
- Perform other related duties as required.
3. Monitoring and Progress Controls
- Provide weekly and monthly performance reports;
- Provide weekly and monthly statistics on the CBI hotline management;
4. Qualifications and Experience
a. Education
- University Degree in Business Administration, Social Science, Communication or related

b. Work Experience
1 year of relevant experience (internships count as well).
- Experience in costumer service is strongly desired.
- Basic knowledge of the principles of protection and assistance to asylum. seekers,
refugees and other persons of concern to UNHCR.
- Good knowledge of handling confidential and statistical data.
- Good computer skills (MS Office), knowledge of database application.
c. Key Competencies
- Accountability
- Communication
- Teamwork &Collaboration
- Planning, organizing, and adaptation to work under pressure
- Negotiation and respect for cultural diversity
- Commitment to Continuous Learning
- Client & Result Orientation.
5. Submission of applications
A) English Desirable. Level intermediate.
B) Foreign candidates, to be considered eligible for this position, must have a temporary or
permanent residence in Ecuador that allows them to carry out work activities in the country.
C) Recruitment as a UNHCR staff member and engagement under a UNHCR affiliate
scheme or as an intern is subject to proof of full vaccination against COVID-19,
independently of contract type and duration. The recommended candidate(s) will be
required to provide the proof of vaccination prior to recruitment.
D) If recommended, the candidate must submit a current and updated RUC Unique Taxpayer
Registry and a voluntary contribution certificate to the Ecuadorian Institute of Social
Security IESS. Voluntary IESS securities will be covered by the staff member. The salary
offered is in net terms.


Standard Job Description

Required Languages




Desired Languages




Additional Qualifications



Bachelor of Arts (BA): Administration, Bachelor of Arts (BA): Social Science


Work Experience


Other information

This position doesn't require a functional clearance
This vacancy is now closed.
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