Technical Support Officer

Washington D.C


For over 20 years, the International Consortium for Emergency Contraception (ICEC) has brought together individuals and organizations around a common goal of expanding access to emergency contraception, with a focus on developing countries. ICEC shares knowledge, compiles research, and advocates for greater access to EC, through its global and country-level advocacy activities, publications, website, annual meeting, and engagement with a wide number of partners. ICEC is hosted by the FCI Program of Management Sciences for Health (MSH), which is currently implementing a grant that supports ICEC activities including global advocacy and knowledge-sharing as well as technical assistance to selected countries, currently DR Congo, Nigeria and Senegal. MSH is headquartered in Medford, MA with offices in New York City and Arlington, VA, as well as numerous international field offices.

Under the direct supervision of the ICEC Director, the Technical Support Officer will work as part of a small team on a range of advocacy, communication and information-sharing activities. This position will be responsible for coordinating implementation of ICEC’s communications strategy, including drafting, editing, and managing production of institutional and technical publications; drafting news updates and web copy; updating the ICEC website; and maintaining databases and managing a large list-serve. In addition, the Technical Support Officer will provide technical and administrative support to best assist the team in fulfilling project activities: this may involve maintaining and tracking workplans and timelines, managing design and production of materials, conducting online research, and assisting with events, including conferences and technical meetings. The ICEC team is dynamic and committed to creating a learning environment in which team members are encouraged to grow professionally. We are seeking a curious individual with a willingness to learn.

Specific Responsibilities

Communications, advocacy, and information management (60%)

  • Coordinate development and production of advocacy, programmatic, and technical publications (policy briefs, brochures, fact sheets, journal articles, presentations, and advocacy materials, and other print and/or web documents), in collaboration with ICEC team and FCI Program and MSH communications colleagues.
  • Draft updates for website and listserv, maintain website and databases.
  • Manage ICEC listservs: enter new members, monitor postings, trouble-shoot listserv issues (such as member email changes).
  • Oversee appropriate documentation of project work, and manage project files and archives.
  • Help to grow ICEC’s knowledge-sharing community, which currently has over 3,000 participants.

Operations and administration (40%)

  • Work with ICEC team, FCI Program, and other MSH staff to ensure smooth operation of ICEC-related project activities, including providing ongoing logistics support to ICEC team, consultants, and partners as needed
  • Provide support in managing ICEC budgets, grants, and work plans with the ICEC staff.
  • Maintain project activity tracking dashboard, organize weekly team meetings.
  • Adhere to and contribute to managing MSH administrative systems for efficient and effective coordination of activities.
  • Assist in support and management of ICEC’s in-country engagement in selected countries (currently including Nigeria, Senegal, and Democratic Republic of the Congo,) by and providing ongoing logistical support to ICEC staff, consultants, and partners for travel and program implementation activities.
  • Assume other project management and administrative responsibilities as required.
  • Is aware of and adheres to MSH’s procurement integrity standards in all activities.

Qualifications and Experience


  • Bachelor's degree
  • 3 years of related experience


  • MPA, MPH, MA or similar degree with a concentration in public health, internaional health or development
  • 5+years of experience

Knowledge and Skills

  • Passion for reproductive rights required. Knowledge of family planning and reproductive health issues, familiarity with the global sexual and reproductive health and rights community preferred.
  • Experience in advocacy and communications activities, including writing for different audiences.
  • Familiarity with web content management systems and databases (experience with WordPress platform preferred), managing listservs, or similar technical skills and willingness to learn.
  • Proficiency in Spanish or French preferred.


  • Excellent writing, organizational and communications skills; including organizing, scanning and summarizing technical information.
  • Programmatic and administrative ability and interpersonal skills, including ability to learn complex program procedures
  • Demonstrated competence to assess priorities and manage a variety of activities in a time-sensitive environment and meet deadlines with attention to detail and quality.
  • Excellent time management and ability to work in a fluid, fast-paced environment with multiple priorities.
  • Experience working with teams to achieve results as well as ability to work independently, take initiative, and use good judgment.
  • Demonstrated computer skills, including word processing, databases, spreadsheets, and presentations using Windows, Microsoft Office, and/or Google applications); and ability to learn new applications and skills.

Physical Demands

  • Limited travel. Keyboard use, Pulling drawers,
  • Lifting papers <10lbs.

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
  • Organization: MSH - Management Sciences for Health
  • Location: Washington D.C
  • Grade: Mid/Senior
  • Occupational Groups:
    • Gender Mainstreaming
  • Closing Date: 2016-12-31

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