Compliance Assessment Consultancy, CAR
Who are we?
The Danish Refugee Council (DRC) is a leading protection agency pursuing our mandate to protect and promote durable solutions to displacement-affected populations on the basis of humanitarian principles and human rights. The primary beneficiaries of DRC’s work are IDPs, refugees and other communities affected by the conflict. DRC operates within three main assistance platforms – emergency relief, durable solutions and addressing root causes of conflict. For further details, please click the following link: http://www.drc.dk/home/
DRC in CAR
DRC has been working in the Central African Republic (CAR) since 2007 and currently has operations in Bangui, Ouham and Ouham-Pendé in various humanitarian sectors. In particular, DRC has extensive protection experience in CAR and DRC aims to comprehensively deal with both the causes and the consequences of protection failures, while at the same time enhancing the resilience capacities of the affected populations.
Introduction to the Consultqncy: Core Humanitarian Standard
The Core Humanitarian Standard (CHS) provides a benchmark for quality management and accountability in humanitarian organisations. Launched in 2015, the CHS draws upon the Red Cross/NGO code of conduct and replaces the Humanitarian Accountability Partnership (HAP) standard, People in Aid code, and the Sphere Humanitarian Charter. The 9 CHS commitments cover aspects of programme design and quality, beneficiary communication, participation and accountability, financial resource use and management, and staff management. Like the HAP standard, the CHS includes a compliance component which comprises a 4 year cycle, in which external auditors assess a representative sample of field operations for participating humanitarian organisations in year 1 and 3 of the cycle. During year 2 and 4, participating organisations undertake a self-assessment of a representative sample of field operations.DRC was recertified against HAP in 2008, and its current HAP certification expires in September 2017. DRC is preparing to undergo a certification audit in April 2017, with a view to having CHS certification in place by September 2017. The majority of DRC operations have undertaken an internal self-assessment against a template based on the 9 CHS commitments. DRC’s operation in CAR was not able to participate in the initial round of self-assessments, but is now seeking to do so in order to underscore its commitment to quality management and accountability, and will benefit from the findings and feedback of the exercise. The timing of the exercise also provides an opportunity to benefit DRC’s organisational efforts to prepare for a formal certification audit, in terms of adding to the body of evidence on DRC’s adherence to CHS commitments and providing a learning opportunity in the form of a ‘dry run’ self-assessment in advance of the external audits planned for next year.
About the Consultancy
The primary objective of the exercise is to assess the current state of DRC CAR’s compliance with the 9 CHS commitments, based on available evidence. This will form the basis for developing appropriate and prioritised recommendations to improve policies and practices of DRC CAR’s operations.
For each of the 9 commitments, the report should seek to assess:
- The extent to which DRC CAR has appropriate policies and practices in place which support the application of the CHS commitment. This should include an assessment of the extent to which DRC’s related organisational policies and tools are systematically applied by DRC CAR and the extent to which these are locally developed.
- The extent to which DRC CAR staff have appropriate levels of knowledge and awareness of CHS commitments.
- The extent to which DRC CAR staff are systematically applying available policies and practices in support of the CHS commitments.
- The extent to which DRC CAR have systematically developed and adapted own policies and practices that meet CHS commitments.
- The extent to which appropriate sources of evidence exist and are available to support the assessment of compliance with CHS.
The methodology should be developed by the consultant in close collaboration with DRC. The methodology should consider the following aspects:
- The exercise should seek to replicate the methodology of the CHS self-assessment to the extent possible. The consultant should refer to available guidance as appropriate (See: http://www.chsalliance.org/what-we-do/verification/self-assessment)
- In line with the CHS self-assessment the methodology should seek to incorporate an appropriate balance of evidence sources from documentary sources, staff interviews and consultation, beneficiary interviews and consultation with NGOs, donors and authorities.
- The methodology should include an assessment at major field sites of DRC’s CAR operation. DRC CAR’s coordination office is in Bangui, the capital of CAR. Field offices are located in Paoua and Batangafo. The consultant will be expected to travel to Bangui and at least one of the field offices.
- The exercise should include a thorough review of existing documentation sources.
Key documents for review
- CHS guidance and indicators, CHS self-assessment tool.
- DRC Programme Handbook.
- DRC Operation Handbook.
- DRC policy review against CHS commitments.
- Other key documentation as defined by DRC CAR (e.g. Strategic Planning Document, Evaluation Reports, Accountability Reports, “Tableau de suivi”, etc.)
Management of Consultancy
The consultancy will be managed and led by DRC CAR, with advisory inputs from DRC HQ. DRC CAR has designated the Head of Programmes to be the manager for the exercise and to act as focal point for all communication between DRC and the consultant. The designated manager will also take responsibility for coordinating availability for key documents and staff to provide inputs as appropriate.During the consultancy, the consultant is required to abide to DRC’s rules and core values at both the HQ and Programmatic level.
Schedule for Consultancy
The expected period of the consultancy is between 20 – 25 days, starting in January. Field visits to CAR are expected in the second and third weeks of January, for approximately ten days. The consultant will visit DRC CAR’s programmes in Bangui, Paoua or Batangafo. Based on this duration, the consultant is expected to develop a comprehensive plan to conduct the assessment. Expected activities for this plan include:
- Meetings with management to discuss plans and methodology for exercise.
- Review of available documentation sources.
- Two field visits to DRC CAR field locations (Bangui, Batangafo or Paoua).
- Draft report by the consultant.
- Participative workshop to present findings from the report.
- Training for DRC CAR staff on the CHS.
- Finalised report submitted to DRC and validated by the Head of Programmes
Outputs of the Consultancy
- A detailed plan and methodology for the self-assessment, based on initial consultations, prior to conducting the field visits.
- A draft report of max 30 pages (excluding annexes), outlining DRC CAR’s compliance against the 9 CHS Commitments, documented with available evidence, using the CHS self-assessment template. An appropriate score should be allocated to each area using the available methodology, and documentation supporting the assessment should be clearly indicated. This should be accompanied by a prioritised list of recommendations.
- A final report which has made reasonable attempts to incorporate feedback from DRC, and explanations where this has not been possible.
- Full day training on CHS is conducted for Programme staff.
About You - Profile of Consultant
The selected consultant should fit the following profile description.
- At least five years of progressively responsible experience in accountability, humanitarian standards and evaluations.
- A Master or PhD in social sciences, qualitative studies or other relevant field.
- Bilingual French/English speaker is a must
- Extensive experience in programme management of humanitarian operations.
- Excellent experience with developing accountability strategies and mechanisms for humanitarian programmes.
- Sound knowledge and experience with HAP and/or CHS standards.
- Experience in conducting operational research and/or evaluation.
- Experience in training.
- Prior experience working in CAR is preferred.
- Experience working with an international NGO or in humanitarian work is strongly preferred.
- Strong interpersonal skills, analytical skills and writing skills. An example of a prior evaluation report is requested.
- Experience working in Nigeria and/or West Africa
Consultancy Contract according to DRC’s guidelines and based on received quotations
Location and travels: The consultancy work will mainly take place in CAR within DRC’s Offices and program areas. The consultant will be expected to travel to Bangui, the capital of CAR and at least one of the field offices located in Paoua or Batangafo.
Start date: Beginning of January 2017
Duration of the consultancy: The expected period of the consultancy is between 20 – 25 days, starting in January.
Field visits to CAR are expected in the second and third weeks of January, for approximately ten days.
The consultant will visit DRC CAR’s programmes. The total length of the consultancy will include report writing.
Application deadline: December 4th 2016 at midnight
Interested consultants should submit, in English, three references, an expression of interest and a CV, detailing:
- How they meet the profile description and their relevant to the exercise
- A draft outline of their proposed approach and methodology
- A proposed methodology and quote for their services, including return travel from home country to project location, and subsistence costs. Please note that travel within CAR as well as accommodation will be provided by DRC and should not be included in the total cost of the services. Please use the template provided in Annex 1 for the proposed methodology and services as indicated as follow:
Please write a succinct narrative (500 words maximum) for the proposed methodology.
- Week 1: Pre-deployment reading
- Week 2: Training
- Week 3: Field Visits
Proposed budget (should include Budget Items and Costs in DKK
- Flights (return flight from home country to project location)
- Visa Fees
- Subsistence (food, water, other daily expenses)
- Communications - phone, internet, + photocopying
- Consultancy fees
For questions regarding the consultancy please contact Mor Gueye at firstname.lastname@example.org or Katrine Skamris at email@example.com
- Organization: DRC - Danish Refugee Council
- Location: Bangui
- Grade: USG, Under-Secretary-General
- Closing Date: 2016-12-04