Shelter Team Leader/ Community Services "Nationals Only" - Jordan


The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water,sanitation and hygiene sectors.

The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs

All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and beliefs shall guide our actions and relationships. The Community Services Team Leader will manage the representation of NRC with the community at the camp level.

1.  Roles and Responsibilities


The following is a brief description of the role.


Generic responsibilities


  • Provides direction, assigns tasks and gives instructions to staff, specifies their individual work plans and evaluates individual team members performance, or provides direction, assigns tasks and gives instructions to daily labours and/or contractors and evaluates individual performance.
  • Supports the assigned staff in their professional development, identifies training needs, supports staff to achieve the objectives defined in their learning development plans.
  • Monitors the progress of the activities of assigned staff and ensures they are implemented conform planning and quality standards.
  • Develops with the assigned team, Monthly activity plans
  • Ensures compliance with NRC policies CC tools, handbooks, and guidelines.
  • Identify, analyze and evaluate processes and gaps in the implementation of activities and make recommendations for improvement.
  • Reports over the achieved activities and analyse the performed activities and signal bottlenecks.


Specific responsibilities


  • Develop dissemination plans for NRC’s Shelter project in the camp. Coordinate with UNHCR Mass Information team to ensure coordinated messaging with refugees.
  • Ensure that the views of the refugees are taken onboard and included in project design.
  • Oversee outreach activities and incentive labor rotation management
  • Set up systems and processes to ensure that beneficiaries have improved access to NRC’s services.
  • Develop and strengthen the work of the help booth in the distribution sites according to existing SOP. 
  • Build and maintain strong relations with key stakeholders among the refugee community to ensure that NRC is able to deliver messages to the entire camp effectively.
  • Produce and follow up the implementation plan for the community services team.
  • Help plan and carry out needs assessments, baseline studies, and periodic studies.
  • Follow up on regular referred complaints between the CRFM focal agency and NRC various activities.
  • Prepare documentation and follow-up all support function processes related to the project.
  • Manage CS team staff including periodic feedback and performance management, leave planning, work plans, update tasks, and responsibilities.


2.  Competencies


1. Professional Competencies

These are skills, knowledge and experience that are important for effective performance.


Generic professional competencies for this position:


  • Previous experience in working in complex and volatile contexts
  • Documented results related to the position’s responsibilities
  • Very Good English Language level (Business English is a plus)


Context/specific skills, knowledge and experience:


  • Qualification requirement: College/diploma degree equivalent
  • Years of Experience: 3
  • A 3-year experience of managing a large team.


2. Behavioral Competencies


These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioral competencies, the following are essential for this position:


  • Planning and delivering results
  • Working with people
  • Analyzing
  • Managing resources to optimize results
  • Empowering and building trust


3.  Performance Management


The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

  • The Job Description
  • The work and Development Plan
  • The Mid-term/End-of-trial Period Performance Review Template
  • The End-term Performance Review Template
  • The NRC Competency Framework
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
  • Organization: NRC - Norwegian Refugee Council
  • Location: Azraq
  • Grade: P-3, International Professional
  • Occupational Groups:
    • Social studies
    • Social studies
    • Social studies
    • Civil Society
    • Civil Society
    • Emergency Aid
    • Protection Officer (Refugee)
    • Protection Officer (Refugee)
  • Closing Date: 2016-12-01

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