Digital Governance Consultant, New York, USA

New York City | Washington D.C

The Digital Strategy Section (DSS) within the Division of Communication comprises Web, Social Media and Multimedia teams working together to create compelling public-facing content and to provide digital services within the organization. Through multiple platforms and in multiple languages, DSS draws attention to the many facets of UNICEF's work, encouraging public support, participation and action, as well as ensuring greater transparency and accountability.

Web stories, blog entries, photo essays, Facebook posts, Twitter campaigns, and videos for distribution via UNICEF.org, YouTube, news media and other outlets and platforms – all are a part of our digital storytelling. By measuring and testing our efforts, we also use data to inform content and engagement choices.

1)Proposed rationale and context of the assignment:

UNICEF has established a Digital Governance Framework, which includes an initial set of digital policies and standards. The digital governance work is a foundation piece of UNICEF's Digital Transformation Project, which includes a new content strategy and a new approach to underlining technologies that support UNICEF digital ecosystem.

The digital governance work for UNICEF focuses on the implementation of the newly established digital governance framework. Under the overall direction of the Governance Lead at Digital Strategy/Division of Communication, and in collaboration with the Digital Governance Coordinator, the Digital Governance Consultant will manage the digital governance support desk (ongoing questions from the field, dissemination of SOP etc) as well as managed different monitoring tools such as the brand protection services dashboard. In addition, the consultant will provide support for the work related to policy and standards working sessions, as well as the work needed to support the Community of Practice.

2)Responsibilities:

oThe consultant will help establish and manage the digital governance support desk and will be responsible for providing level 1 and 2 support. Once the mechanism to receive queries is in place, the analyst will collect, monitor and address queries related to digital governance. Within an agreed time frame, the consultant will triage the queries and provide answers based on existing procedures (level 1 support) and initiate actions (level 2 support). The analyst will escalate to Governance Lead and other relevant parties', queries that go beyond level 1 and 2 support. oProvide monthly reports on the type and frequency of queries receivedoManage, apply and communicate any relevant Standard Operating Procedures (SOP) identified as part of digital governance to both people in UNICEF Headquarters and field offices.oMonitor "UNICEF online brand" using brand protection services dashboardoSupport the Governance Lead in facilitating policy and standards working sessionsoProvide support on capacity building sessions including info sessions, webinars etc.oMonitor and participate in Yammer Digital community around digital governance mattersoSupport communication and operation needs related to digital governance implementation including:oParticipate in the Digital Transformation Project when relevant (governance, capacity building)oProvide support for the sessions of the Digital Council and of the Digital Transformation Project in its role of the most senior Digital Governance bodyoProvide support for the creation and management of the Resources Center within Digital labs, UNICEF Digital Community of Practices, using UNICEF's corporate Intranet TooloProvide support in the creation and establishment of any needed Long Term Agreements for digital services for UNICEFoProvide support to other work streams identified as part of the implementation of Digital Governance

4)Tangible and measurable outputs/deliverables of work assignment (e.g. end products)•Monthly reports on digital governance support queue•Answer/address on a timely basis all queries related to digital governance•Provide guidance and support to HQ and CO •Ongoing monitoring of brand protection services tool•Support to policies and standards working sessions and life cycle•Active participation/collaboration with team responsible for the implementation the Digital Transformation Project

5)Delivery dates and details of how the work must be delivered:•Production support is on ongoing daily task, therefore the work will be measured by the timely response to queries and will be assessed on a monthly basis •Working sessions related to policies and standards require preparation work and their timing is not always predictable, therefore the work will be measure against the work done but it might vary month to month•Monthly reports of incidents flagged by the Brand Protection Services

6)Duty Station: On-site, NYHQ

7)Travel: N/A

8)Supervisor and timeframes for reviewing milestones and performance: Communication Specialist DSS/DOC. Reviews conducted every 6 months and at the end of contract.

9)Performance indicators for evaluation of results: •Standard UNICEF Performance Evaluations conducted every 6 months and at end of contract.•Appropriateness and standard adherence of the development guidelines.•Completeness and quality of templates on the UNICEF websites and other online properties.•Timely delivery of deliverables and adherence to timeline and set deadlines.

10)Qualifications or specialized knowledge/ experience required (for employees):•University degree in journalism, communication, public relations, social sciences, management, project management, information technology or other relevant field; or equivalent professional work experience, •Excellent communications skills both in writing and in-person•Possess strong organizational and detail oriented skills•Self-motivated and results oriented•Strong knowledge of digital communications: both websites and social media•Experience with providing support to users be it for digital communications or another field•Familiarity with elements needed for creating and maintaining a web presence, including CMS, hosting, design•Experience managing/contributing to web site and or social media account, other than for personal use•Experience organizing workshops or working sessions related to digital, digital capacity•Experience with and/or desire to work in a non-profit organization preferred•Proven ability to deliver under tight deadlines•Experience conducting web site evaluations or revisions a plus•Knowledge of another UN official language a plus •Proven ability to work as part of a team

11)Payment Terms: Monthly submission of invoices paid in USD. Please indicate the desired daily rate and if the rateis negotiable. Applications without a daily rate will not be considered.

UNICEF recourse in case of unsatisfactory performance: Payment will only be made for work satisfactorily completed and accepted by UNICEF.

UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organization. To apply, click on the following link http://www.unicef.org/about/employ/?job=501403

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
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  • Organization: UNICEF
  • Location: New York City | Washington D.C
  • Grade: Junior
  • Occupational Groups:
    • International Relations
    • International Relations
    • International Relations
    • Public Administration - Restructuring
    • Public Administration - Restructuring
  • Closing Date: 2016-12-01

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