Regional Communications Manager - Middle East

Amman | Amman

Role & Responsibilities

Vital member of a diverse global team, developing and supporting communications and media for his / her programme and actively pursuing opportunities for creative, audience-relevant, or wide-reaching outputs. The Regional Communications Manager works in close contact with the Marketing and Relationships (M&R) departments at Headquarters (HQ) and Affiliates offices in Europe and North America. S/he advises M&R, the field teams and programme leadership on communications and public messaging issues, changes in the programmes, urgent fundraising needs, and promotes open communication between field, regional team, and HQ. This varied role requires regional oversight of messaging and the ability to provide coaching and training for communications staff in the region. This may also include training other colleagues to collect resources and engage in external communication.

Project Overview

Across the Middle East region, millions of people have been displaced by conflict. Medair responded to the Syrian Crisis in 2012, starting projects in Jordan and Lebanon. Since then, Medair began operations in Iraq in 2014 to respond to mass displacement, and became a registered INGO in Syria in 2015. Medair takes a multi-sectoral approach wherever possible, with on-going Interventions in Health & Nutrition, Shelter, Cash, NFIs and WASH, using technology as appropriate to improve assistance to refugees, IDPs and vulnerable host communities.


Medair is a humanitarian organisation inspired and motivated by Christian faith to relieve human suffering in some of the world’s most remote and devastated places. We bring relief and recovery to people in crisis, regardless of race, creed or nationality. As signatories of the Red Cross Code of Conduct, we believe that aid should be given to everyone who is in need, regardless of political, social or religious viewpoint. We save lives in emergencies and then stay to help people recover from crisis with dignity—working side by side with communities to leave a lasting impact. We provide a range of emergency relief and recovery services: health care and nutrition; safe water, sanitation, and hygiene; shelter and infrastructure. Internationally recruited field and headquarters staff lead the organisation, supported by nationally recruited staff to implement programmes locally.


Field based position in Amman, Jordan, with frequent travel to Lebanon, Iraq and remote support for Syria. Take a look at Medair’s work in Middle East**.**

Starting Date

As soon as possible

Initial Contract Details

Full time, minimum 1 year contract

Key Activity Areas

Strategic Planning, Management, & Coordination

· Research and develop regional communications strategy, providing direction and oversight for regional messaging, and implement the strategy together with field Communications staff.

· Serve as an internal expert and point of contact for HQ and affiliate fundraising teams on questions about Medair’s programmes in the Middle East.

· Act as a communications advisor to the programme leadership and team, including Communications Officers and Assistants in country programmes, in regard to media and communication.

· Coach, train, and brief field staff on brand and visibility usage, media relations, communications, and social media.

· Manage, or oversee management of, communication budget lines included in the financial budget to ensure accomplishment of communication and fundraising objectives.

· Select and hire Communications Officers and Assistants in collaboration with HR and line manager.

· Provide functional management of Communications Officers and Assistants.

· Facilitate information sharing and resource request processes between M&R and Officers and Assistants.

· Be available to be dispatched to any Medair relief programme in the context of a field crisis situation.

Communications & Fundraising Resources

· Ensure availability of communications and fundraising resources both proactively and as requested by HQ M&R, affiliate offices, and key external partners.

· Manage swift review and approval at regional level of communications and fundraising material before publication.

· Oversee monthly M&R reports filed by Communications Officers.

· Provide creative-writing services with respect to private funding proposals, funding appeals and other direct fundraising support.

· Review proposals and reports in collaboration with HQ M&R, ensuring compliance on communication agreements.

· Be in close contact with communication representatives of institutional funders, particularly those based in the region.

Media & Public Relations

· Liaise with local, regional, national and international media in the field. Work closely with the HQ Press Relations Officer, pitching stories and engaging media in talking about Medair programmes and activities in the field.

· Act as media spokesperson for Medair’s interests in close coordination with the Regional Representative, Country Directors and the HQ Press Relations Officer.

· Conduct media analysis in collaboration with HQ Press Relations Officer so priority channels and audiences are defined.

· Monitor local, regional and national press and events to be aware of and get information about local emergencies, high-level visits, surveys, reports, or any other topic that could be of interest.

· Develop key messages and provide media training in coordination with Communications Officers and Assistants.

· Lead research, definition and regular review of key positioning for Medair both in-country and regional.

· Oversee the organisation of visits of high profile visitors, photographers, journalists, or media crews.

Social Media

· Conceptualise, facilitate, and produce short content updates and creative, interactive features on social media.

· Develop plans for regional social media posts, to ensure compliance with donor requirements and fair representation across projects, implement in coordination with Communications Officers and Assistants.

· Advise and support field teams on corrective action if needed regarding personal communications about Medair programmes from field staff.

Field - Team Spiritual Life

· Reflect the vision and values of Medair with team members, local staff, beneficiaries, and external contacts.

· Fully contribute to the rich spiritual life of your team, including team devotions, prayers, and words of encouragement.

· Live, work and pray together in our Christian faith-based team settings.

· Instigate and contribute to prayer times within internationally recruited staff and HQ teams.

· Encouraged to join and contribute to Medair’s international programmes and HQ prayer network.

This job description covers the main tasks and conveys the spirit of the sort of tasks that are anticipated proactively from staff. Other tasks may be assigned as necessary according to organisational needs.


· Graduate / postgraduate / professional qualification in communications and marketing.

· Professional qualification in communications / fundraising/ public relations / media or marketing.


· Strong working knowledge of English (spoken and written).

Experience / Competencies

· 2 years of experience in media, communications, public relations, marketing, or fundraising.

· Strong grasp of online social media tools and techniques.

· Passion for and understanding of humanitarian issues.

· Skilled photographer.

· Creative, inspiring and dynamic communicator.

· Ability to dialogue with the media in written and verbal communication.

· Ability to process large amounts of technical information and to summarise and interpret it into layman’s language, identifying potential “human story” angles and the most engaging aspects from a marketing perspective, against tight deadlines.

· Able to handle multiple tasks and to prioritise clearly and to enforce procedures.

· Self-starter while being a team player.

· Outgoing, assertive and encouraging, diplomatic.

Profiles sought for Internationally Recruited Staff (IRS) roles in the field

Relief experience

· Professionals with 12 months or more relevant relief or development experience (Experienced Relief Workers).

· Professionals with less than 12 months relevant relief or development experience (New Relief Workers).


· Experienced professionals in a relevant Medair sector of expertise.

· Overseas intercultural experience.


· Fully committed to the Medair values; to reflect the vision and values of Medair with team members, local staff, and external contacts.

Personal qualities

· Able to live and work in a multicultural team under difficult conditions.

· Strong character traits, including emotional stability, adaptability, ability to handle stress, cultural and gender sensitivity, honesty, and physically fit.


· Single or married (with no children under 18). If married, your spouse must also apply.

Final selection.

· All potential candidates for field positions must successfully complete the Medair Relief & Recovery Orientation Course (ROC). Information, dates and related costs can be found via this link.

Benefits Package provided to Internationally Recruited Staff (IRS)

· Comprehensive briefing at our Swiss Headquarters, as well as an in-country briefing.

· Security training for those going to insecure environments.

· Accommodation, food, and transportation in-country.

· Return flights to and from the country programme (one return flight for every year of service).

· Rest and recuperation (R&R) leave (including travel, accommodation, and food).

· Annual leave.

· Comprehensive medical and emergency rescue insurance, with up to 60 days post-assignment coverage, including debriefing.

· Disability insurance.

Specific benefits for Experienced Relief Workers (IRS)

(Applicants with 12 months or more relevant relief or development experience)

· A salary based upon the grade of the position and experience of the position-holder, starting from USD 1,700 per month.

· Contribution matching programme for retirement savings.

· Additional contract benefit allowance for those who commit to longer contracts.

· Highly subsidised contribution to Medair ROC travel and accommodation costs.

Specific benefits for New Relief Workers (IRS)

(Applicants with less than 12 months relevant relief or development experience)

· USD 300 per month.

· As soon as 12 months relief work or its equivalent has been completed, a salary based upon the grade of the position, and other experienced relief worker benefits.

Working Conditions

· This is a capital-based position. Living conditions in Amman are generally good.

· This role includes frequent travel within the Middle East region, including travel to less secure areas, and living conditions during field-visits can be basic.

Application Process

Before you apply, please ensure you are fully aware of the:

a) Medair organisational values.

b) Medair Relief & Recovery Orientation Course (ROC) (which forms part of the recruitment selection process for field positions).

Then to apply, go to then:

c) apply for this vacancy (or another position that matches your profile), or

d) apply for a Medair ROC (where we can try and match your competencies to our vacancy needs).

Please do not make multiple applications. We will not review email applications. Only English-language applications / CVs will be reviewed. Medair does not set closing / deadline dates for applications; recruitment is on-going until the position is filled.

Follow Us

You can follow us on Facebook , Twitter , or LinkedIn .

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
  • Organization: Medair
  • Location: Amman | Amman
  • Grade: Junior
  • Occupational Groups:
    • Communication
    • Communication
    • Communication
    • Management, Administration and Finance
    • Management, Administration and Finance
  • Closing Date: 2017-01-09

Similar Jobs

Logisticien administrateur

Médicos del Mundo

Programme Assistant


Head of Programmes – Iraq

Islamic Relief

Senior Executive Coordinator - Global Operations

Amnesty International

Regional Communications Manager

WHO - World Health Organization

RDC - Chef de Project Multisectoriel

COOPI - Cooperazione Internazionle

Associate Programme Officer (Terrorism Prevention)

UNODC - United Nations Office on Drugs and Crime


UN-ESCWA - United Nations Economic and Social Commission for Western Asia