Shelter Team Leader


The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water,sanitation and hygiene sectors.

The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs

All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and beliefs shall guide our actions and relationships. The Distribution team leader will manage the non-food items distribution sites in the camps.

1.  Roles and Responsibilities


The following is a brief description of the role.

Generic responsibilities


These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work- and Professional Development Plan.


  • Provides direction, assigns tasks and gives instructions to staff, specifies their individual work plans and evaluates individual team member’s performance. Or Provides direction, assigns tasks and gives instructions to daily labours and/or contractors and evaluates individual performance.
  • Supports the assigned staff in their professional development, identifies training needs, supports staff to achieve the objectives defined in their learning development plans.
  • Monitors the progress of the activities of assigned staff and ensures they are implemented conform planning and quality standards.
  • Develops with the assigned team, Monthly activity plans
  • Ensures compliance with NRC policies CC tools, handbooks, and guidelines.
  • Identify, analyse and evaluate processes and gaps in the implementation of activities and make recommendations for improvement.
  • Reports over the achieved activities and provides analysis over the performed activities and signal bottlenecks.



Specific responsibilities


These responsibilities shall be adapted to the particularities of the job location and context, the phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly. The line manager drafts the specific responsibilities and sends them to his/her line manager for approval.


  • General management of the distribution sites in the camp.
  • Responsible for planning and scheduling distribution of NFIs for new arrivals and residents of the camps.
  • Representing NRC when necessary in coordination meetings particularly in Basic needs working group at camp level.
  • Ensuring that all refugees are provided with Non-Food Items (NFIs) in a timely and equitable manner. Advocate for amendments to NFI package to better meet the beneficiaries’ needs in coordination with the coordinator.
  • Preparing all documentation and paperwork needed to ensure smooth running of the distribution activities (stock reports, distribution reports, daily monitoring sheets, incident reports etc)
  • Responding to any security incidents by following strict NRC internal Security Management procedures and ensuring the safety of staff on site.
  • Compile distribution reports and share with donors and UNHCR with lessons learnt and highlighting challenges in distributions.

Prepare documentation and follow-up all support function processes related to the project. (attendance sheets for incentive labor, requisitions, stock cards and other support related documentation)


2.  Competencies


Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:


1. Professional Competencies

These are skills, knowledge, and experience that are important for effective performance.


Generic professional competencies for this position:


• Previous experience in working in complex and volatile contexts

• Documented results related to the position’s responsibilities

• Very Good English Language level (Business English is a plus)


Context/specific skills, knowledge and experience:


Qualification requirement: College/diploma degree equivalent

Years of Experience: 3


• A 3-year experience of managing a large team.


2. Behavioral Competencies


These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioral competencies, the following are essential for this position:


• Planning and delivering results

• Working with people

• Analyzing

• Managing resources to optimize results

• Empowering and building trust


3.  Performance Management


The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

• The Job Description

• The work and Development Plan

• The Mid-term/End-of-trial Period Performance Review Template

• The End-term Performance Review Template

• The NRC Competency Framework

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
  • Organization: NRC - Norwegian Refugee Council
  • Location: Amman
  • Grade: Mid level
  • Occupational Groups:
    • Emergency Aid
    • Protection Officer (Refugee)
  • Closing Date: 2016-10-30

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