Director, Internal Oversight Services







UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA’s services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance and emergency assistance. UNRWA is funded almost entirely by voluntary contributions. UNRWA seeks the services of a seasoned and innovative professional, highly motivated to provide skilled leadership in the position of: 


Director, Internal Oversight Services


Vacancy Announcement Number




Deadline for Applications

28 June 2016

Duty Station



UNRWA encourages applications from qualified women and welcomes applications from qualified candidates with disabilities.



Reporting directly to the Commissioner-General, the Director, Internal Oversight Services (DIOS) provides leadership, technical guidance and strategic management of UNRWA’s audit, investigation, evaluation, inspection, and advisory functions. DIOS also provides support to the Ethics Office, which is administratively attached to DIOS. In accordance with the established Agency policy and procedures, the incumbent will:


Primary Duties and Responsibilities

·         Set clear work objectives for the Department and ensure timely and effective use of performance reviews and feedback mechanisms; ensure regular communications and solve interpersonal or technical conflicts; establish and support a learning environment to include staff development fundamentals, managerial competencies and technical expertise; ensure the Department’s compliance with appropriate oversight professional standards and codes of ethics; provide leadership and technical guidance to and ensure optimal cohesion of IOSD;

·         Develop, organize and direct implementation of a long-term strategy and a risk-based internal audit and evaluation plan in line with the Agency’s strategic objectives and its Medium Term Strategy;

·         Lead, support and supervise audits, inspections, investigations and evaluations, ensuring optimal relations between DIOS and the rest of the Agency, including with senior management;

·         Direct the development of, and follow-up to high quality reports and recommendations on audits, inspections and evaluations and any investigation performed; monitor the actions taken on recommendations, and review and report on the adequacy and effectiveness of implementation;

·         Oversee the maintenance of UNRWA’s capacity to safeguard its financial and other resources; proactively assess fraud risk and recommend preventive measures in high-risk areas; lead the conduct of investigations into suspected accounting, financial reporting and operational irregularities;

·         Direct independent evaluations of a programmatic and thematic nature in consultation with senior staff throughout the organization; align the Agency’s evaluation programme with the priorities of Medium Term Strategy and the Agency’s programme of work; produce normative guidelines for the conduct of programme evaluations for use by programmes and fields;

·         Represent UNRWA at oversight- and ethics-related meetings within the UN common system, professional organizations, and host and donor country representatives; collaborate with other UN system agencies on oversight and ethics-related matters of mutual interest;

·         Report regularly and as required to the Commissioner-General, the Advisory Committee on Internal Oversight (ACIO) and UNRWA’s Advisory Commission on the Department’s activities, including the orientation and scope of such activities; serve as the Secretariat of the ACIO, ensuring that the ACIO’s functions are maximized in the Agency’s interests, including through providing strategic input to its work; 

·         Administratively supervise and support the work of the Ethics Office in its mandated area of work;

·         Coordinate with Field and Headquarters Directors effective responses to complaints by staff, beneficiaries and other parties; implement Agency policies for the protection of whistleblowers.


Professional Knowledge and Experience

·         Advanced university degree from an accredited educational institution  in public or business administration, auditing, finance or other related area;

·         An advanced professional certification obtained through courses of professional study under the auspices of internationally recognized bodies;

·         At least 15 years of combined national and international professional experience in an oversight function with at least five years of experience at senior supervisory level; 

·         Excellent command of written and spoken English.



·         Ability to develop and implement a clear strategic vision for the oversight function in the context of evolving institutional reform and to communicate that vision with authority;

·         High sense of integrity, strong leadership abilities to build relations of trust and cooperation with a broad range of internal and external stakeholders;

·         Ability to build and maintain confidence and trust in DIOS and in oversight functions generally, particularly as regards appreciation of audit, inspection, evaluation and investigations as instruments of good management; 

·         Proven track record of excellent leadership as regards both, interpersonal dealings and experience in managing people, assets and processes. Ability to lead and motivate a team in a multicultural setting, ensuring a positive and strong team environment and continuous development of staff;

·         Ability to handle complex and/or sensitive issues with diplomacy, tact and confidentially, and with sensitivity to the interests of staff members and the Agency;

·         Excellent writing skills.


Desirable Qualifications

·     Working knowledge of written and spoken Arabic;

·     Knowledge of UN financial rules, regulations and procedures, as well as knowledge of audit, investigation and evaluation guidelines;

·     Experience with risk management in large organizations.


Additional Information

The incumbent will be required to travel in UNRWA’s Area of Operations in the Middle East.



When the minimum requirements are not fully met, the Human Resources Department may substitute part of the unmet requirements under UNRWA’s equivalency determination guidelines with a combination of relevant academic qualification, additional professional training and/or progressive relevant work experience. Note: Work experience alone or formal qualifications with no relevant work experience are not considered sufficient for an equivalency determination.


Conditions of Service 

UNRWA offers an attractive compensation package including annual salary starting at $114,668 net tax free with dependents or $105,345 single, plus post adjustment of 45.6% (subject to change without notice). Other benefits, subject to eligibility, include education grant, dependency allowance, home leave, pension fund, health insurance and 6 weeks of annual leave. All UNRWA duty stations (with the exception of Gaza and Syria) are family duty stations. Initial contract is for two year, with the possibility of further extensions subject to the availability of funds, satisfactory performance and the continuing need for the post.


Please note that conditions of service may be subject to change as of 1 July 2016 in accordance with standards set by the International Civil Service Commission or determined by the General Assembly, subject to detailed regulations, rules and administrative issuances as may be promulgated by UNRWA and any amendments made thereto from time to time.


How to Apply

To start the application process, applicants are required to register at by creating a personal profile and completing UNRWA Personal History Form. Please note that UNRWA only accepts degrees from accredited educational institutions. Only applications received through will be considered. Due to the large number of applications received for UNRWA vacancies, only applicants short-listed for interview will be contacted.


The United Nations does not charge fees at any stage of the recruitment process (application, testing, interviewing, etc). The United Nations does not concern itself with information related to bank accounts.


General Information

UNRWA is a United Nations organization whose staff are expected to uphold the highest standards of integrity, neutrality and impartiality. This includes respect for and commitment to human rights, diversity, and non-violent means of dealing with all kinds of conflict. UNRWA staff are expected to uphold these values at all times, both at work and outside. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. UNRWA is a non-smoking work environment.


The statutory retirement age for staff entering or re-entering service in the UN Common System after 1 January 1990 is 62 and 65 after 1 January 2014. For external applicants, only those who are expected to complete a term of appointment will normally be considered.


The Agency reserves the right not to make an appointment, to make an appointment at a lower grade, or to make an appointment with a modified job description.


On appointment, all individuals will be asked to sign a self-attestation, confirming that they have not committed, been convicted of, or prosecuted for, any criminal offence and that they have not been involved, by act or omission, in the commission of any violation of international human rights law or international humanitarian law.



Date of issue: 14 June 2016 / LAN

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
  • Organization: UNRWA - United Nations Relief and Works Agency for Palestinian Refugees
  • Location: Amman
  • Grade: D-2, Director
  • Occupational Groups:
    • Management, Administration and Finance
  • Closing Date: 2016-06-28

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