Compliance Manager - CAR

Bangui | Bangui


Mercy Corps works in high-risk conflict and post-conflict environments. While we recognize that these are difficult places to operate, we believe that transitional environments – countries affected by civil wars, economic and political crisis, or natural disasters – also offer tremendous opportunities for positive change. Mercy Corps has been operational in the Central African Republic since September 2007. With a focus on development and transitional programming, Mercy Corps is implementing water/sanitation, food security, livelihoods, civil society building, gender-based violence (GBV) and protection programs throughout the country, as well as peacebuilding programs.

Mercy Corps CAR works with various donors and stakeholders, both public and private, such as USAID, DOS, DFID, EC, IFAD, UNHCR and foundations. As the country program grows, there is a continuous need for the type of post-conflict and peacebuilding programming Mercy Corps implements. Given the challenging environment and diverse donors, as well as Mercy Corps' commitment to efficient and effective programming, the Compliance Manager will be a senior management team member dedicated to ensuring that systems, controls and procedures are implemented, monitored and evaluated.


The Compliance Manager will work collaboratively with the Country Management team, including Program Managers, Finance and Operations Managers and their teams in developing, implementing and monitoring effective financial and operational controls across all activities and offices/sites. The Compliance Manager will work with the Country Director, Operations Manager, Finance Manager, M&E Manager and other team members to examine, review and analyze records, reports, financial statements, procurement and tracking systems and management practices to ensure adequate internal controls are in place to mitigate risks and to comply with laws, regulations, donor requirements and Mercy Corps policies and procedures. He/she will serve as the key technical resource for the development of local systems and procedures, as well as monitor and evaluate the country office's compliance with the systems and procedures going forward.



  • Help identify efficient and effective solutions to issues while ensuring compliance with Mercy Corps' policies and donor regulations, yet facilitate the achievement of program objectives; coordinate closely with Headquarter compliance teams in Portland, OR USA and Edinburgh, UK
  • Lead Programs and Finance to utilize existing guidelines and/or develop, document and implement procedures for activities which involve providing a direct financial benefit to beneficiaries (i.e. Vouchers or Cash For Work)
  • For the Bangui office and all field offices, perform internal control reviews of in-country processes including cash management, procurement, logistics, warehouse and stock management including food commodities, assets management and coordinate with the relevant departments to correct and improve as needed;
  • Issue reports, which summarize the results of reviews in accordance with Mercy Corps procedures and oversee/monitor and evaluate the status of action plan implementation;
  • Maintain and file records and other supporting documentation for all reviews performed;
  • Prepare and maintain internal control monitoring reports and debrief senior country management team regularly on follow up action items.
  • In coordination with Finance and Program teams, develop and implement sub-recipient /partner monitoring plans to ensure compliance with all relevant financial, operational and grant-specific requirements.
  • Be familiar with, and stay current on the active programs and grants of Mercy Corps CAR, as well as their specific regulations and requirements. Develop and maintain individual grant compliance trackers to ensure that all award-specific donor requirements are being achieved and documented.
  • Perform follow-up and resolutions for internal and external audit recommendations to improve or enhance the internal control environment.
  • Prepare a Country Office Risk Register and Issues Log(s) in conjunction with the Program Directors and Country Director, continuously update it every quarter
  • Perform other related special projects as determined and agreed on with the Country Director

Corruption & Incident Response

  • In accordance with Mercy Corps procedures, serve as focal point for the internal reporting of any incidents of fraud, corruption or bribery.
  • As agreed with the Headquarters Legal department, perform corruption enquiries and investigations to determine the facts, circumstances and scope of any allegations raised.
  • Collect, analyze and document results of reviews and communicate observations and recommendations with collaboration of the CD and senior management team, as appropriate,
  • Prepare and maintain the Country Office Fraud Register and Dashboard and remain the focal person on all accountability and transparency issues in the Country Office, including reporting and liaising with Headquarters legal, compliance and ethics teams
  • Lead and support the operation of the Country Office Complaints Response Mechanism, which facilitates feedback and complaints from communities where we work on everything from programmatic issues to serious incidents of staff misconduct, ranging from fraud and corruption to abuse
  • Lead and support program teams in implementing and managing Complaints Response Mechanisms
  • Work with the M&E Manager on the implementation and oversight of the Complaints Response Mechanism, especially where concerns involve serious staff misconduct, and coordinate with Headquarters Global HR in such serious matters


  • Serve as a member of the Senior Management team, helping to formulate country office management policies and strategies.
  • Support Sector Leads / Program Managers in their efforts to comply and implement programs efficiently and effectively in coordination with the Country Director and Director of Programs.
  • Participate in the recruitment, selection, orientation and training of key staff, and other staff as requested by the Country Director.
  • Help to facilitate team coordination and capacity building opportunities and events as required.

Strategy and Vision

  • Support the Country Director in country-level strategic development, planning, implementation, and administration of systems and procedures that effectively support humanitarian relief and development projects in line with the country program strategy, code of conduct and zero tolerance for fraud, waste and abuse.
  • Consult with key team members within the Country Team Offices to identify and build consensus on country-level strategies and priorities.

Organizational Learning: As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve - we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries: Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.





Country Director, Finance Manager, Director of Operations, Monitoring, Evaluation and Learning (MEL) Manager, all Department Directors, Program Directors/Program Managers, Heads of Field Offices, all MC CAR staff; as needed, with implementing partner agencies; internal Mercy Corps Scotland and Portland, headquarter staff, especially HQ Compliance, Desk, Internal Audit, and Legal departments, as appropriate.


  • Master's or equivalent in international development, economics, disaster management, political or social science, management, operations or other relevant field; BA/S required preferably in finance, accounting or a related experience;
  • 5-7 years of field experience in management and operations positions is preferred.
  • Prior experience in West or Central Africa is preferred.
  • Strong background in compliance, donor regulations;
  • Ability to work with various administrative and program levels in the organization;
  • Strong organizational and research skills with a thorough understanding of accounting principles, operations and grants management;
  • Knowledge and understanding of the Core Humanitarian Standards, especially relating to principles of accountability to affected populations that involve feedback and complaint handling
  • Extensive knowledge of donor rules and regulations such as USAID, EC, DFID, etc.
  • Extensive experience in financial analysis;
  • Advanced computer skills in MS Office programs, particularly Excel;
  • A high level of personal efficiency, and the ability to balance multiple urgent or important tasks without undue stress.
  • Fluent written and oral communication in French and English required.
  • Excellent written and verbal communication skills.
  • Effective public speaking, writing and presentation skills.
  • Ability to maintain a consistent field orientation and performance orientation.


The successful Compliance Manager will have combined sound management and human resource management skills with a high level of efficiency, a consistent field orientation, good donor and external stakeholder representation skills, and the cultural/management sensitivity to hold a supervisory role in Central African Republic. A demonstrated ability to multi-task, meet deadlines and process information in support of changing systems and policies is necessary. A high professional standard of finance and procurement ethics and accountability to affected populations, as well as the willingness and ability to enforce compliance with Mercy Corps and donor policies and procedures is essential. The ability to take financial and operations data and present it in meaningful reports is essential.


The Central African Republic is a nation of 4.6 million people, ranked as one of the poorest nations in the world, with an average life expectancy of only 39 years. Bangui is a capital city of about 700,000 inhabitants. Following 3 years of instability and transitional Government, a newly elected government in March 2016 has decreased the insecurity in the country. Bangui is generally free of any serious threats towards international or national staff, outside of petty theft. However, carjacking and targeted looting do occur on occasion. Hospitals and access to quality health care is very limited. Malaria is prevalent. It is estimated that 7-8% of the population may be HIV positive. Suitable group housing is available, but electricity and clean water are sometimes sporadic.

This position is based in Bangui and is unaccompanied for spouses and/or children and includes hardship allowance and R&R benefits.

Mercy Corps team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps' policies, procedures and values at all times and in all in-country venues.

Apply Here


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Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
  • Organization: Mercy Corps
  • Location: Bangui | Bangui
  • Grade: Mid/Senior
  • Occupational Groups:
    • Management, Administration and Finance
    • Management, Administration and Finance
    • Management, Administration and Finance
  • Closing Date: 2016-06-27

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