Operations Officer

Accra | Accra

Position Title : Operations Officer Duty Station : Accra, Ghana Classification : Professional Staff, Grade P3 Type of Appointment : Fixed term, one year with possibility of extension Estimated Start Date : As soon as possible Closing Date : 26 May 2016

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment. Applications from qualified female candidates are especially encouraged. For the purpose of the vacancy, the following candidates are considered as first-tier candidates:

  1. Internal candidates

  2. Qualified applicants from the following NMS countries: Antigua and Barbuda, Benin, Bahamas, Botswana, Belize, Cabo Verde, Czech Republic, Djibouti, Micronesia (Federated States of), Gabon, Gambia, Guyana, Iceland, Cambodia, Comoros, Lesotho, Luxembourg, Libya, Montenegro, Marshall Islands, Mongolia, Maldives, Namibia, Nauru, Papua New Guinea, Paraguay, Seychelles, Suriname, El Salvador, Swaziland, Timor-Leste, Holy See, Saint Vincent and the Grenadines, Venezuela (Bolivarian Republic of), Vanuatu, Samoa


IOM Ghana coordinates movement operations in much of West and Central Africa. It is responsible for United States Refugee Admissions Program (USRAP) operations in Ghana and 22 countries in the region and coordinates transportation strategies related to global operations including Third Country Resettlement, Family Reunification, Immigrant travel, and Assisted Voluntary Return in Ghana and 14 other countries. In 2014, IOM Ghana facilitated the resettlement of and family reunification for 1,080 refugees.

The USRAP operates world-wide with a target of providing resettlement opportunities to 70,000 or more refugees each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. Some 1200 multi-disciplinary staff members work in support of the USRAP which has an annual budget in the range of USD 200 million. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight and guidance to IOM’s global support to all resettlement programs.

Under the direct supervision of the Chief of Mission in Ghana, and the overall guidance of the Regional Director, the successful candidate will be responsible and accountable for operations and movement management in Ghana and within the West and Central Africa sub-region and for emergency response in Ghana.

Core Functions / Responsibilities:

  1. In coordination with the Chief of Mission of Ghana, oversee refugee resettlement programme departures to the US, Canada, Australia, Europe and any other countries of resettlement and oversee resettlement-related activities in Ghana and the sub-region, including Canadian Orientation Abroad (COA), Australian Cultural Orientation (AUSCO) Netherlands Cultural Orientation and USRAP circuit rides.

  2. Plan, coordinate and implement non-resettlement programs and activities, including response and recovery interventions in emergency or post-crisis situations, family reunification, immigrant travel, assisted voluntary return and reintegration (AVRR), repatriation operations and document verification activities in Ghana and the region, working closely with governments, the US Embassy Refugee Coordinator, the United Nations High Commissioner for Refugees (UNHCR), the Department of Operations and Emergencies (DOE), the Resettlement and Movement Management Division (RMM), IOM Nairobi, IOM New York, and other relevant IOM Missions and partners as needed.

  3. Identify new opportunities for IOM Ghana and developing project proposals and project documents within the areas of operations and movement management, emergency response and immigration and visa support in coordination with the Chief of Mission of Ghana, governments, migrants, UN agencies, development partners NGOs and other relevant stakeholders.

  4. Provide daily management and supervision of Ghana-based operations staff members, including providing training and technical assistance, developing and updating TORs, participating in recruitment, assigning duties and giving feedback to staff members on their performance on a regular basis.

  5. Manage and supervise all aspects of IOM departure activities at the airport, including pre-embarkation and airport processing.

  6. Facilitate the reception of refugees originating from remote locations or satellite cities and implement onward international travel arrangement to the countries of resettlement.

  7. Implement and supervise procedures related to movement operations applications such as iGator and Mimosa, provide training and support to staff using these applications and provide inputs on the implementation of departure systems for the Mission.

  8. Ensure compliance with IOM agreements with airline carriers to ensure efficient, low-cost movements of refugees in coordination with Resettlement and Movement Management Department (RMM). Negotiate as needed with other vendors to ensure low-cost and effective services for migrants.

  9. Review operational procedures and streamline or clarify them as necessary in coordination with the Chief of Mission. Monitor and review budgets and financial reports as needed in coordination with the Chief of Mission of Ghana and finance department.

  10. Prepare and distribute travel projections and monthly movement reports, including status reports for each resettlement country, and report on airline usage and project codes. Prepare other reports, briefings, background information, narratives and statistical reporting as necessary and required.

  11. Develop and maintain a positive working relationship with IOM partners, including Government of Ghana officials, the UNHCR and relevant resettlement countries’ government authorities. Coordinate pre-departure activities with the IOM Migrant Health Division (MHD), UNHCR, the US Refugee Admissions Program (USRAP) Resettlement Support Center for

Africa (RSC Africa), government partner agencies and resettlement countries’ diplomatic missions.

  1. Maintain and monitor the confidentiality of all USRAP refugee programme matters to ensure programme integrity by following the USRAP standards of conduct and IOM data protection rules. Take necessary measures to prevent and mitigate fraud in movement operations in Ghana and the region.

  2. Represent IOM at meetings, including with UN officials and resettlement programme partners. Act as the IOM Ghana security focal point if needed.

  3. Perform such other duties as may be assigned.

Required Qualifications and Experience:


• Master’s degree in Social Science, International Relations, Regional Studies or a related field from an accredited academic institution with five years of relevant professional experience; or • University degree in the above fields with seven years of relevant professional experience.


• At least five years relevant experience in movement operations; • Competency with Amadeus, GATOR and MiMOSA; • In-depth knowledge of resettlement operations and partners, particularly UNHCR, US, Canadian and Australian processing procedures; • Sound knowledge of project implementation; • Demonstrated ability to supervise staff and coordinate activities and to work effectively and harmoniously with colleagues from varied cultures and professional backgrounds.


Fluency in English is required. Working knowledge of French is an advantage.

Desirable Competencies:


• Accountability – takes responsibility for action and manages constructive criticisms • Client Orientation – works effectively well with client and stakeholders • Continuous Learning – promotes continuous learning for self and others • Communication – listens and communicates clearly, adapting delivery to the audience • Creativity and Initiative – actively seeks new ways of improving programmes or services • Leadership and Negotiation – develops effective partnerships with internal and external stakeholders; • Performance Management – identify ways and implement actions to improve performance of self and others. • Planning and Organizing - plans work, anticipates risks, and sets goals within area of responsibility; • Professionalism - displays mastery of subject matter • Teamwork – contributes to a collegial team environment; incorporates gender related needs, perspectives, concerns and promotes equal gender participation. • Technological Awareness - displays awareness of relevant technological solutions; • Resource Mobilization - works with internal and external stakeholders to meet resource needs

of IOM.


Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

Interested candidates are invited to submit their applications via PRISM, IOM e-Recruitment system, by 26 May 2016 at the latest, referring to this advertisement.

For further information, please refer to: http://www.iom.int/cms/en/sites/iom/home/about-iom-1/recruitment/how-to-apply.html

In order for an application to be considered valid, IOM only accepts online profiles duly completed.

Only shortlisted candidates will be contacted. You can track the progress of your application on your personal application page in the IOM e-recruitment system.

Posting period:

From 13.05.2016 to 26.05.2016

Requisition: VN 2016/106 (P) - Operations Officer (P3) - Accra, Ghana (54801781) Released Posting: Posting NC54801782 (54801782) Released

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
  • Organization: IOM - International Organization for Migration
  • Location: Accra | Accra
  • Grade: Mid/Senior
  • Occupational Groups:
    • Management, Administration and Finance
    • Management, Administration and Finance
  • Closing Date: 2016-05-26

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