Program Performance Manager - Lebanon

Beirut | Beirut

Mercy Corps exists to alleviate suffering, poverty, and oppression by helping people build secure, productive, and just communities. The agency pursues its mission through emergency relief services, sustainable community development, civil society and economic development initiatives. Mercy Corps has been present in the Middle East since the 1980s and currently works in Yemen, Lebanon, Palestine, Jordan, Syria, and Iraq.

Working in Lebanon since 1993, Mercy Corps has implemented community development programs focused on promoting economic development and increased opportunity for disadvantaged communities, while responding to emergencies as they emerged in the country. In 2012, the program portfolio shifted in response to the massive refugee influx from Syria and Mercy Corps in Lebanon has solidified its emergency response programming while integrating longer-term development programming by focusing on key sectors: Protection, Water Sanitation and Hygiene (WASH), Governance and Conflict, and Livelihoods.

The Program Performance Manager oversees a team that provides technical leadership to advance Mercy Corps’ principles, policies and best practices in program development, program management, and monitoring, evaluation and learning (MEL), through the provision of guidance, tools, resources, capacity building and technology. This includes coordinating overall strategy planning, the design of new programs and proposals; internal and external reporting; information management, accountability, MEL, and media and communications. S/he will be involved in a broad range of initiatives that require close coordination with Mercy Corps’ headquarters, Lebanon-based program teams and other departments, field-based staff, and local partner organizations in Lebanon.

Program Strategy and Development
• Coordinate overall strategic and annual planning and reporting for Lebanon’s emergency response and longer-term development work.
• Track and review calls for proposals and identify new funding opportunities that match Mercy Corps’ strategic interests.
• Support the conceptualization and design of cost effective, innovative and high quality programs, ensuring relevance to stakeholders and agency strategy.
• Coordinate development of concept notes, proposals and budgets, including coordinating closely with Mercy Corps’ Lebanon technical, finance and operational staff, as well as headquarters and regional Technical Support Unit to facilitate input, and ensuring donor compliance
• Apply the agency’s best practices in proposal development efforts for institutional donors.
• Maintain grant tracker that outlines previous, current, and future/ pipeline programming in coordination with headquarters.

Program Quality and Implementation Support
• Lead on and oversee the application and integration of Mercy Corps’ Program Management Minimum Standards (‘PM@MC’), to help ensure Program Managers are meeting the requirements.
• Hold regular trainings and other capacity building events to increase understanding and application of PM@MC.
• Conduct regular audits of adherence to PM@MC.
• Oversee improvement, mainstreaming and implementation of MEL strategy, tools and resources across all programs, including promoting use of new methods and approaches.
• Support the creation of an evidence-based learning culture through consistent analysis of lessons learned and best practices to encourage adaptive management.
• Lead on the implementation of the organization’s partnerships strategy and policy, including mainstreaming partnerships approaches, organizational development efforts, and the identification of potential new partners.
• Identify strategies and build/strengthen systems, processes and tools to facilitate greater efficiency between program/MEL, finance and operations teams, including information sharing internally and externally

Program Reporting, Communication and Information Management
• Ensure appropriate knowledge and information management systems are in place to support program quality, communication and reporting.
• Lead the roll out and operation of Tola (an internally built, Open Source, data management software solution), including linking to organizational level program management processes.
• Coordinate the identification of key communications and visibility needs with Program Managers, and lead design of materials and modalities of dissemination, including building relationships with local and national media outlets.
• Support programs to produce professional quality reports, meeting both internal and external reporting requirements.

Organizational Learning
As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve - we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries
Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

SUPERVISORY RESPONSIBILITY: Yes – Reporting and Proposal Coordinator, Media and Communications Coordinator, MEL Manager, IM Manager, Partnerships Coordinator
Reports directly to: Director of Programs
Works directly with: Sector Leads, Program and Project Managers, Area Managers, Operations Director, Finance Director

• BA/S or equivalent in social science, management, international development, or other relevant field; MA/S in similar relevant fields preferred.
• 5 years of progressive experience and proven high level of competence in working in international settings, ideally in conflict-affected countries.
• Strong knowledge of and experience with humanitarian and development programming.
• Demonstrated success with program development and design, including conceptualizing and articulating programming ideas in concept notes and proposals, and knowledge of major institutional donors regulations
• Solid experience of developing and managing monitoring and learning systems
• Previous experience from working with local partners, preferable focused on organizational development and sub-grants management
• Resource management, training , capacity building, coaching, and mentoring skills
• Good analytical skills. Effective negotiator, with the ability to positively influence cross departmental and cross sector working
• Strong leadership, communication, and project management skills.
• Previous experience with Mercy Corps preferred, as well as the Middle East and in particular the Syria response crisis preferred
• Ability to work with a multi-ethnic team in a culturally appropriate manner.
• Proficiency in English is essential; Arabic desirable

A successful candidate will have the ability to live and work closely with a diverse team of individuals in a highly intense and fluid work and security environment with a capacity to spark innovative approaches to programming and inspire groups to collaborate closely to implement high-quality programs. S/he will have proven ability to learn quickly, take initiative, and be accountable for results, with an ability and willingness to remain mobile for short-term and/or long-term as necessary within the region, based on programmatic needs. An ability to work independently and as part of a team, with curiosity about and sensitivity to new cultures, a desire and ability to learn and grow, both personally and professionally, and a great sense of humor.

This position is based in Beirut, Lebanon, a pleasant and cosmopolitan city on the Mediterranean, with frequent travel throughout Lebanon. The security situation is uncertain in Lebanon, with a possibility for rapid deterioration, particularly dependent on the Syrian conflict. Though currently secure in Beirut, all security guidelines and protocols must be closely followed at all times.

Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps' policies, procedures, and values at all times and in all in-country venues.

Apply here:

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
  • Organization: Mercy Corps
  • Location: Beirut | Beirut
  • Grade: Mid/Senior
  • Occupational Groups:
    • Management, Administration and Finance
    • Management, Administration and Finance
  • Closing Date: 2016-07-10

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