Inter-Agency Child Protection Case Management Consultant

Erbil | Baghdad

Post title: Inter-Agency Child Protection Case Management Consultant

Duration: 180 days.

Duty Station: Erbil, Iraq. The consultant is expected to travel to field sites in Dohuk, Sulaymaniyah, Kirkuk, Ninewah, Diyala, and Baghdad (security permitting)

Reporting to: Child Protection Sub-Cluster Coordinator

Starting Date: as soon as possible

I. Background - General background information on the context of the engagement and background.

With over 3.2 million Internally Displaced Persons (IDPs) and 240,000 Syrian refugees, the humanitarian situation in Iraq is one of the most severe and rapidly deteriorating crises in the world. Over 47% of those affected by the current crisis are children who are in dire need of protection and assistance. Many remain vulnerable and are often subjected to the worst forms of abuse, violence and exploitation including physical and sexual violence, trafficking, maiming, abduction and recruitment into armed forces. Many have experienced conflict, witnessed the death of family members, and are suffering from trauma and psychological distress. An increasing number are involved in child labour, and are in contact with the law. Girls are at increased risk to gender based violence (GBV) including sexual violence and early and forced marriage. In 2014, the Child Protection Sub-Cluster/Sub-Working group was activated to scale up existing interventions and ensure both refugees and IDP children have access to timely, effective and quality child protection services.

While much progress has been made since the onset of the crisis, and a number of national, and international organizations are committed and engaged to ensure children have access to safe, timely and specialized child protection services, there are still acute gaps in quality and capacity, particularly child protection case management services. Child Protection Standard Operating Procedures (SOP) are in place, and were updated and revised in the early 2016. Information-sharing protocols need to be standardized and shared, the capacity and quality of case management systems, particularly in relation to national systems and institutions, need to be strengthened. Referral pathways for child protection are not always in place and functional and this creates added barriers and further limits access to quality and timely care. Although generalized training on concepts of case management, Child Protection in Emergencies (CPiE), and Child Protection case management SOPs, have been provided to front line workers, gaps remain in knowledge and skills for providing case management. These gaps include child and family interview techniques and communication skills, case identification, case plan development, case conferencing, practices for routine and emergency follow up and dealing with complex cases. The development of training and mentoring of a cadre of case management supervisors has also been identified as a key priority.

The mixed IDPs and refugees’ response adds to the complexity of the situation. As the humanitarian response continues to expand to new and challenging locations, existing child protection case management systems are unable to be replicated due to a limited presence of partners, capacity and humanitarian access. Strengthening Child Protection case management and ensuring it is able to provide minimum standards is a priority. This requires harmonized case management processes, improved referral pathways, strengthened capacity of government and non- government organisations (NGO) and strong coordination mechanisms.

II. PURPOSE AND OBJECTIVES – The main goals/results of the assignment.

In line with the 2016 Child Protection Strategy for Iraq, and as part of existing inter-agency efforts, the Child Protection Sub-Cluster requires an Inter-Agency Child Protection Case Management Consultant. The purpose is to review existing systems and structures, harmonize approaches and contextualize existing case management systems, practices and procedures (including CPIMS) to ensure these are consistent, effective and meet minimum standards. The Inter-agency Child Protection Case Management Consultant will develop and roll out a tailored capacity building plan for case management based on identified needs and provide recommendations to strengthen national and regional systems and institutions. Lessons learned from the Kurdistan Region of Iraq (KRI) will inform recommendations for technical support in central and southern Iraq.

III. SCOPE OF WORK - Scope of work must be concise and cover the description of the services or activities to be performed.

Under the supervision of the Child Protection Sub-cluster Coordinator, the consultant will:

Conduct an initial assessment and analysis, including

    1. Desk review of legal frameworks both for Kurdistan Regional Government (KRG) and federal government of Iraq, in which case management systems operate, including codes of conduct, and professional responsibilities.
    1. Identify gaps in legal frameworks that hinder effective case management and service delivery, including to specific populations such as IDPs, refugees, disabled, GBV survivors.
    2. Map child protection systems that are operational in targeted locations.
    3. Assess existing capacities of both government and NGOs involved in case management.
    4. Conduct a skills analysis of front line case workers and case management supervisors on technical skills for case management including knowledge, attitude and communication skills.
    5. Review and provide recommendations on existing Child Protection case management tools and resources currently used by partners in Iraq and those at the regional and global level.
    6. Review existing training and mentoring modalities, initiatives, materials and tools currently in use to determine lessons learned andassess extent of use of endorsed SOPs and barriers to their use or application.
  1. Identify and support the establishment of adequate, effective and appropriate mechanisms to facilitate case management coordination and capacity building (i.e. case management task-force, case conference, facilitators/leads).

  2. Facilitate development of referral pathways at governorate levels, including referral pathways for the possible emergency response in Mosul.

  3. Standardize, operationalise and harmonise existing case management tools, forms and resources, and information sharing protocols, including training packages and resources in line with the endorsed SOPs.

  4. Based on existing tools and resources, design a capacity building implementation plan based on gaps identified with case supervision, peer support and mentoring to build skills and knowledge on case management.

  5. Contextualise and roll-out basic trainings on case management and child protection in emergencies to respond to identified gaps and priorities.

  6. Maintain regular contact and information sharing with the Child Protection Sub-Cluster Coordinator and co-coordinator including through weekly and monthly updates;

  7. Co-lead the Case Management working group meetings in coordination with identified CPWG members

  8. Work in coordination with UNICEF’s UASC staff/consultant

IV. DELIVERABLES – A clear and unequivocal definition of the final product/s or deliverables (e.g., press releases, news notes, human interest stories produced, finalized and published through appropriate mechanisms).


Due Dates

Inception report – including desk review and initial analysis of work plan

Within 30 days of contract inception

Package of standardized and harmonized case management tools finalized

Within 60 days of contract inception

Facilitation workshops to update referral pathways at governorate levels including emergency referral pathways for Ninewa governorate

Begin during 1st 60 Days

completed within 90 Days of contract inception

Case management training package developed based on identified needs and gaps and roll out begun.

Within 90 days of contract inception

Guidance and training plans on case management supervision, mentoring, and peer-to-peer support, completed.

Within 90 days of contract inception

Mid-term progress report

Roll out of training plans for case management supervision, mentoring, peer-to-peer support begins.

Roll out of case management training package continues.

Within 100 days of contract inception

Within 120 days of contract inception

Within 120 days of contract inception

Roll out of case management training package continues;

Roll out of case management supervision and mentoring training package continues.

2nd review of referral pathways for governorates completed.

Within 150 days of contract inception

Within 150 days of contract inception

Within 150 days of contract inception

Final assessment report with main findings, identified gaps, advocacy and key recommendations

Within 180 days of contract inception

V. ADMINISTRATIVE REQUIREMENTS - Expected places of travel, insurances, per diem, R&R payments etc., and responsibilities between UNICEF and consultants.

  • Consultant will be required to report to [location]. Consultant will be entitled to the same work hours, weekends and UN holiday schedule as UNICEF staff.

  • Travel:

    • At the beginning of the contract, UNICEF will pay for consultant travel to [location] in economy class via the most direct and economical route.
    • Upon conclusion of the contract, UNICEF will pay for consultant repatriation in economy class via the most direct and economical route.
  • Insurance:

    • Consultant will arrange at his or her own insurance, such life, health and other forms of insurance, covering the term of this contract, and provide proof of insurance.
    • UNICEF will arrange for MAIP insurance.
  • Per Diem:

    • UNICEF will reimburse consultant for out-of-pocket expenses associated with travel outside of [location] by paying an amount equivalent to the daily subsistence allowance that would be paid to staff members undertaking similar travel for official purposes.
  • Accommodation:

    • Consultant, at his or her own expense, will arrange for his/her accommodations.
  • R&R:

    • Consultant will be entitled to R&R leave and payment, according to UNICEF rules, regulations, and the prevailing R&R classification of Erbil.
  • Equipment:

    • UNICEF will provide to the Consultant the following equipment for the duration of his/her contract:
    • Cell phone and sim card
    • VHF radio

VI. ELIGIBILITY REQUIREMENTS FOR THE ASSIGNMENT - An unambiguous description of the required degree of expertise and qualifications including specialized knowledge, language needs and experience required, selection criteria, qualifications and performance.

Eligibility Requirements:


  • 5 years of humanitarian or related work on Child Protection programming in emergencies.

  • MSc in Counseling Psychology, Social Work, Public Health or related degree preferred.

  • 3 years of experience as a case management supervisor.

  • Experience in the Middle East preferred.

  • Fluent in Arabic and English, knowledge of Kurdish is a plus.

  • Expert knowledge of and experience of Child Protection in humanitarian or development contexts.

  • Knowledge of international standards and existing interagency guidance around Child Protection service provision.

  • Strong and practiced skills in developing and delivering trainings to multi-sectoral participants.

Consultant will be supported by a national consultant.

Candidates interested in the above position should submit his/her application, accompanied by updated CV in English and a completed United Nations Personal History Form, (which can be downloaded from our website at to the email address by 12th May 2016

Applications should be submitted with an all-inclusive fee / rate including lump sum travel, consultancy fee, subsistence costs etc. Only shortlisted candidates will be contacted.

Selection Process:

  1. Long list of applicants: UNICEF will create a long list of applicants from all available CVs, gathered through UNICEF talent pools and other advertisements, as well as through word of mouth.

  2. Shortlisting applicants: UNICEF will rank eligible applicants as follows in order to create a shortlist of the highest ranked applicants:

  3. Education (0-1 points): Determination of relevant educational background.

  4. Work Experience (1-10 points): Evaluation of previous work experience, including references.

  5. Specialized Knowledge (1-10 points): Evaluation of specialized knowledge and demonstrated range of skills (i.e. experience report writing, training on UASC, technical knowledge in UASC, field work, etc.)

  6. Writing Samples (1-10 points): Evaluation of two writing samples.

  7. Evaluation of Shortlisted Candidates: UNICEF will interview shortlisted applicants. The two highest scoring applicants, per below breakdown, will be selected for the consultancy assignment:

  8. Interview (1-5 points): Oral evaluation of shortlisted candidates.

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
  • Organization: UNICEF - United Nations Children’s Fund
  • Location: Erbil | Baghdad
  • Grade: Mid/Senior
  • Occupational Groups:
    • Legal - International Law
    • Legal - International Law
    • Legal - Broad
    • Legal - Broad
    • Social studies
    • Social studies
    • Human Rights
    • Human Rights
    • Humanitarian Aid
    • Humanitarian Aid
    • Management, Administration and Finance
    • Management, Administration and Finance
    • Children's rights (health and protection)
    • Children's rights (health and protection)
    • Civil Society
    • Civil Society
  • Closing Date: 2016-05-12

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