Cluster Coordinator (CCCM)


Cluster Coordinator (Camp Coordination & Camp Management)


In complex humanitarian emergencies and natural disasters where UNHCR is designated as the Camp Coordination and Camp Management (CCCM) Cluster Lead Agency under the Cluster Approach, the position of Cluster Coordinator performs a dedicated coordination, strategy development and advocacy function. The CCCM Cluster Coordinator reports directly to the UNHCR Country Representative who has final accountability for the performance of UNHCR as Cluster Lead Agency. Additionally, the CCCM Cluster coordinator liaises with the Global CCCM Cluster Coordinator who has global responsibility for the performance of UNHCR as the Global Cluster Lead Agency.

The CCCM Cluster Coordinator effectuates UNHCR's commitment to work within the framework of the Inter-Agency Standing Committee (IASC) and the Cluster Approach. The UNHCR CCCM Lead Agency functions, embodied in the role of Cluster Coordinator, are critical in ensuring UNHCR's leadership within a diverse community of humanitarian actors and service providers working in camps, collective centres and camp-like settings. The CCCM Cluster Coordinator is expected to perform UNHCR's lead role in the CCCM Cluster and to impartially represent the interests of the members of the CCCM Cluster, including the provision of active support, as applicable, to sub-clusters or working groups of the Cluster which may be coordinated by other Agencies. As a result, the CCCM Cluster Coordinator leads an inter-agency team in an environment that requires high standards of accountability and demonstrable leadership, coordination, negotiation and conflict resolution skills, and in which the principles of partnership and collaboration are essential.

The CCCM Cluster Coordinator represents the CCCM Cluster in Inter-Cluster Coordination mechanisms. They ensure appropriate cross-sectoral coordination with other related clusters such as WASH, Shelter, Protection and others; advocates for durable solutions in the humanitarian response; leads the mainstreaming of early recovery activities in the CCCM Cluster; and spearheads the integration of cross-cutting issues into the work of the CCCM Cluster.

The Cluster Coordinator works closely with and/or directly supervises a multi-functional CCCM Cluster Support team ready to provide support in information management, needs assessment, coordination, monitoring, reporting and advocacy.



- The CCCM needs of populations of concern are met through timely, appropriate, and coordinated action by all cluster members.
- Effective coordination mechanisms and tools, including information management, are established and maintained with cluster members, government counterparts and donors, ensuring timely and effective needs assessment, appropriate planning, prioritization, implementation, reporting and evaluation.
- Where appropriate, these mechanisms build up and reinforce existing national coordination mechanisms and build capacity.
- Strategies and activities delivered by the CCCM Cluster enjoy political and/or financial support by other clusters, government, donors and other partners through effective prioritization, advocacy and resource mobilization.
- UNHCR performs its CCCM Cluster co-Lead Agency functions in a manner consistent with IASC standards and guidelines governing the Cluster Approach, in particular the IASC Generic Terms of Reference for Cluster Coordinators at the country level.


Strategic Direction and Coordination
- Develop a CCCM Strategy in a consultative process with CCCM partners including the local government and ensure that the CCCM response is driven by this strategy.
- Ensure that the CCCM Strategy is integrated into the Humanitarian Country Team's common humanitarian action plan.
- Provide coordination services, including meetings, in line with the Principles of Partnership, ensuring that cluster coordination is inclusive, consultative and results-oriented.
- Ensure coordination with government counterparts and other relevant authorities.
- Ensure that contingency planning and emergency preparedness measures are updated and developed.
- Update as appropriate the CCCM Strategy: ensure proper linkages with protection, DRR, relief, and recovery and development efforts. Ensure that appropriate transitional measures are in place for handing over to recovery and development actors.
Needs Assessment, Resources Mobilization and Allocation
- Lead, coordinate and conduct within the CCCM Cluster, or at Inter-Cluster level, coordinated needs assessments, including participatory assessments.
- Ensure that the CCCM Cluster addresses all of the identified needs of the affected population and/or brings identifies the appropriate service provider to do so.
- Provide transparent strategic direction to development of common funding criteria, resource mobilisation and prioritization within the CCCM Cluster for inclusion in Consolidated Appeals and pooled funds processes.
- Establish mechanisms for accountable and transparent financial resource allocation within the cluster.
Capacity Development
- Coordinate the delivery of CCCM and/or CM training activities for CCCM Cluster members, other local partners, and relevant authorities.
- Coordinate initiatives to build the CCCM capacity of the national and local government, partners and civil society.
Standard Setting and Implementation
- Ensure that the CCCM response is informed by appropriate relevant standards, such as those in the SPHERE guidelines and the UNHCR Emergency Handbook, and accepted good practices.
- Ensure appropriate collaboration with CCCM response-related clusters of Shelter, Early Recovery, Education, Health, Logistics, Protection and WASH in the work of the CCCM Cluster.
- Coordinate the integration of cross-cutting issues in the work of the CCCM Cluster, including age, gender, environment and diversity.
- Promote the use of the Guidelines on Age, Gender and Diversity Mainstreaming.
- Through Cluster-wide consultative processes, provide input into the development of global CCCM policy and standards led by the Global CCCM Cluster.
Information Management, Monitoring, Evaluation and Reporting
- Ensure that the CCCM Cluster has a functional information management strategy and mechanism to report and share information within the CCCM Cluster; with the other IASC clusters; with the government; with the larger humanitarian community, including donors; with UNHCR internal mechanisms; and with the Global CCCM Cluster co-lead agencies and partners.
- Ensure that the CCCM Cluster produces analytical reports, including with regard to the trends and patterns of protection risks, and population movements, and promote that the information on affected population is dissagregated by sex and age.
- Ensure that the CCCM Cluster produces regular updates on the concerns of the affected population, the response by CCCM actors, the gaps, challenges and recommendations.
- Promote and ensure monitoring and evaluation of the impact of operations carried out by cluster members and the performance of the coordination team.
- Appraise the performance of any directly supervised personnel of the CCCM Cluster coordination team.
Advocacy and Promotion
- Identify core advocacy concerns for the CCCM Cluster through a consultative process: develop joint cluster/ inter-cluster initiatives to ensure regular and consistent advocacy.
- Ensure a consistent interpretation and application of international law and related UNHCR and IASC legal standards and policies for the adequate provision of shelter.
- Ensure the CCCM Cluster's adherence to international human rights instruments, the Guiding Principles on Internal Displacement as well as other relevant international and regional instruments; in cooperation with the Humanitarian Country Team.


- Represent the CCCM Cluster in meetings with sectoral and external partners, authorities and other relevant interlocutors.
- Co-chair cluster meetings with the relevant Government counterpart as appropriate.
- Issue reports and make advocacy statements on behalf of the CCCM Cluster.
- Upon consultations with CCCM Cluster members, take final decision over format and frequency of meetings, designation of focal points and the establishment of a strategic advisory group, sub-groups/working groups and ad hoc/task-related bodies for specific issues.
- Initiate measures to ensure that Principles of Partnership are fully respected in managing coordination mechanisms.
- Implement decisions on indicators to measure impact and performance of CCCM Cluster members.
- Negotiate with the Humanitarian Coordinator/Resident Coordinator, the Humanitarian Country Team and cluster members the prioritization and inclusion of project proposals and common funding criteria for inclusion in inter-agency funding appeals.
- Direct transparent and accountable financial and other resource allocation within the CCCM Cluster, when required, such as with regard to CERF or CHF.
- Manage the team deployed or hired in country to coordinate the CCCM Cluster.


- Advanced university degree in Law, Political Science, Economics, International Relations, Business Administration, Social Science or related fields.
- At least ten year's relevant experience in different international organizations (e.g. UN agencies, INGOs, IOs, Donors, Red Cross Red Crescent). Work experience in the Region would be an advantage.
- Excellent leadership, coordination, and presentation skills. Strong negotiation and interpersonal skills. Excellent knowledge of the Humanitarian reform process and the role of the humanitarian community (UN System, Red Cross Red Crescent Movement, and NGO), preferably in Camp Coordination and Camp Management.
- Extensive knowledge of current humanitarian issues
- Good knowledge of CCCM and protection technical guidelines and standards.
- Excellent knowledge of English and the official UN language of the country of deployment, if not English.


- CCCM Cluster Coordination Training
- Camp Management Training
- UNHCR Coordination Learning Programme (CO-LEAD)
- UNHCR Management Learning Programme
- UNHCR Tri-Cluster Knowledge and Coordination Skills Training
- UNHCR Workshop on Emergency Management
- Applied knowledge in UNHCR mandate, its policies and priorities in relation to IDPs and CCCM
- Demonstrated expertise in program management and reporting requirements.
- Knowledge of another relevant UN language or local language.

C001L3 - Accountability Level 3
C002L3 - Teamwork & Collaboration Level 3
C003L3 - Communication Level 3
C004L3 - Commitment to Continuous Learning Level 3
C005L3 - Client & Result Orientation Level 3
C006L3 - Organizational Awareness Level 3
M001L3 - Empowering and Building Trust Level 3
M002L3 - Managing Performance Level 3
M006L3 - Managing Resources Level 3
M005L3 - Leadership Level 3
M003L3 - Judgement and Decision Making Level 3
M004L3 - Strategic Planning and Vision Level 3
X005L3 - Planning and Organizing Level 3
X001L3 - Analytical Thinking Level 3
X008L3 - Stakeholder Management Level 3

Please note that the closing date for all vacancies in the March 2016 Compendium is Monday 25 April 2016 (midnight Geneva time).

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: Gaziantep
  • Grade: P-4, International Professional
  • Occupational Groups:
    • Humanitarian Aid
    • Humanitarian Aid
  • Closing Date: 2016-04-25

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