Communications Officer

Geneva | Geneva

OBJECTIVES OF THE PROGRAMME : The Department of Communications (DCO) objectives are to:- ensure timely production and dissemination of high quality public information on longstanding and emerging public health issues through various platforms (print, web, broadcast, social media etc) and in multiple languages; - define and promote a consistent corporate identity for WHO internally and externally;- create a 21st century "culture of communications" at WHO by strengthening capacity at every level;- contribute to managing WHO's reputation by monitoring public opinion and concerns, and responding to them strategically; and - lead the strategic communications response to epidemics and pandemics, public health emergencies and for the health aspects of humanitarian crises. Description of duties: Support Internal Communications:- Help develop the HQ internal communications strategy and plan, support and monitor its implementation.- Assist in developing intranet and other digital media communications products and editorial content intended for WHO staff, and keep these products updated and relevant.- Update content on corporate intranet site, as appropriate.- Support outreach to WHO regional offices to enhance linkages between the global internal communications strategy and strategies of the six regional offices and incrementally increase their coordination and overall corporate coherence.- Support internal communications efforts during external or institutional crises and during periods of major change.- Help assess the internal communications needs and capacities of regional offices and country offices on internal communications. Corporate branding:- Provide support and inputs into WHO's corporate branding work with a focus on internal stakeholders.- Support stakeholder perception studies with a focus on internal audiences and review internal communications plans and strategy accordingly.- Ensure brand standards are integrated into the internal communications strategy and monitor adherence and compliance as needed.- Support internal events such as Director-General (DG) Town Hall Meetings, corporate lunchtime seminars, etc. and ensure that the widest possible internal audiences have access to these including through the use of audio-visual recordings, webcasts and other digital technologies.- Contribute to communications surge capacity.- Work as part of WHO emergency communications teams as needed during humanitarian or public health emergencies and be deployed to the field as needed. - Act as focal point in the central communications team for internal communications during external crises. REQUIRED QUALIFICATIONS Education:EssentialUniversity degree in communications, journalism, public health, health communications or related fields.DesirableTraining in corporate communications, web development and management, IT project management, marketing, negotiations or diplomacy, human resources, social media; or equivalent in experience.For WHO staff please see e-manual III.4.1, para 220.In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and these will be reviewed individually. Skills: - Excellent communications and interpersonal skills.- Strong coordination and networking skills.- Excellent organizational skills.- Ability to communicate with respect, tact and diplomacy.- Good negotiation skills.- Ability to work with interdisciplinary and multicultural teams.- Good problem solving skills.- Knowledge of modern corporate communications theory and practice.- Excellent understanding of WHO goals, programmes, structure and networks.- Ability to work under pressure, to deadlines and balance multiple tasks simultaneously. - Knowledge of WHO information worker applications. - Experience with Adobe Creative Suite.- Experience with information architecture and content analysis. - Familiarity with WHO structure and work at more than on level of the Organization is considered an asset. - Microsoft office; standard administrative software; knowledge of web-based publishing tools and social media.WHO Competencies1. Communicating in a credible and effective way2. Producing results3. Moving forward in a changing environment4. Fostering integration and teamwork5. Respecting and promoting individual and cultural differences Experience: EssentialAt least 2 years' experience in information and communications in an international setting, corporate communications, crisis or risk communications, communications for change management. Practical experience producing photos, graphics, illustration, online publishing, video creation and editing and web content management. Experience in large institutions and in a multinational environment. Experience in social media and online analytics.DesirableExperience in the area of reputation management. Experience in communications product development or running campaigns. Experience in a country or regional office. Languages: Expert knowledge of English is required. Intermediate knowledge of French would be an asset. Additional Information: This vacancy is published in English only. WHO's salaries are calculated in US dollars. They consist of a base salary and a post adjustment, which reflects the cost of living in a particular duty station and exchange rates. Other benefits include: 30 days annual leave, family allowance, home travel, education grant for dependent children, pension plan and medical insurance. Please visit the following websites for detailed information on working with WHO:, to learn more about WHO's operations, click on: Quick Links > Salary Scales > by date. Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world. Post Adjustment: 88.8 % of the above figure(s). This percentage is to be considered as indicative since variations may occur each month either upwards or downwards due to currency exchange rate fluctuations or inflation. This vacancy notice may be used to fill other similar positions at the same grade level. A written test and interviews may be used as a form of screening Online applications are strongly encouraged to enable WHO to store your profile in a permanent database. Please visit WHO's e-Recruitment website at: The system provides instructions for online application procedures. All applicants are encouraged to apply online as soon as possible after the vacancy has been posted and well before the deadline stated in the vacancy announcement. WHO is committed to workforce diversity. Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual. Only candidates under serious consideration will be contacted. Currently accepting applications
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
  • Organization: WHO - World Health Organization
  • Location: Geneva | Geneva
  • Grade: P-2, International Professional
  • Occupational Groups:
    • Communication
    • Communication
  • Closing Date: 2016-04-29

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