Community Services Officer


Duty Station: Upper Nile, Malakal POC, South Sudan  
The Danish Refugee Council (DRC) is looking for an experienced Community Services Officer with the responsibility for the management of camp community services.  
Who are we?  
The Danish Refugee Council has been working in Sudan since 2004 and was subsequently present in South Sudan when it gained independence in 2011. DRC South Sudan programme's current focus is on supporting forcibly displaced and conflict-affected people, including refugees, internally displaced persons (IDPs) and returnees, to access their rights in a safe and secure environment. Currently DRC is operational in Unity and Upper Nile States. Currently the South Sudan Programme works in 5 field locations and expects to be a roughly $30m+ programme in 2016, working in the sectors of Camp Coordination and Camp Management, Protection, Shelter/NFI, and Food Security and Livelihoods.  
About the job  
The Community Services Officer, under the management and supervision of the Camp Manager has the following objectives:  
  • Design, implement and supervise the camp management community services in the Protection of Civilians site (PoC)  
  • Identify camp-specific issues, propose and implement adequate rapid solutions.  
  • Manage the IDP Outreach Worker Network, spread messages through the network and collect relevant information/complaints.  
  • Work in close collaboration with IDP stakeholder (Community Leaders, Elders, Representative Committees…) to ensure a wide acceptance of camp management activities in particular and facilitate dispute resolutions regarding the provision of humanitarian services in general.  
  • Assists the Camp Manager to strengthen and reinforce the managerial and technical capacity of a team in project implementation, monitoring, learning, reporting and financial follow up  


Specific duties and responsibilities:  

This position will support the DRC Camp Coordination Camp Management community services’ activities in Malakal PoC  
In charge of Camp Management Community Services in the PoC  
  • Set up and supervise the complaints and feedback mechanism in the PoCs, collect, analyse and refer sensitive complaints, as appropriate.  
  • Set up and organise assistance for the burials of IDPs residing in the PoC.  
  • Implement the fire prevention plan in the PoC and conduct fire prevention training sessions on a regular basis.  
  • Conceive and conduct recreational activities for youth on a regular basis.  
  • Participate in verification exercises of the IDP population living inside the PoC area.  
  • Support the creation of community committees and consequently advise them as needed.  
  • Contribute information about camp management services that should be integrated in the camp layout for the new extension.  
  • Ensure that the appropriate counterparts and stakeholders are consulted on the implementation of certain community services (e.g. community representative) in a timely manner when relevant.  
  • Identify camp-specific issues, propose and implement adequate rapid solutions.  
  • As part of regular information collection, design and carry out assessments in the PoC.  
Develop and sustain close relationship with camp population  
  • Develop, support and manage a network of community outreach workers living in the PoCs to facilitate the dissemination of information and collect key insights on social, cultural and livelihoods related aspects of the IDPs in the PoC.  
  • As requested, cultivates and or/ maintain constructive relationships and communication with key individuals, stakeholders, relevant faith-based institutions, partner organizations, international and South Sudanese NGO community, UNMISS Administration and relevant donor representatives.  
  • Serves with integrity, models stewardship, promotes learning  
  • Overall responsibility for managing the CSO staff including ensuring positive and collaborative working relationships in line with DRC's Code of Conduct and assessing staff capacity to provide or recommend relevant training or coaching as needed. Facilitate capacity building trainings for staff.  
  • Act as a focal point for community engagement and messaging from humanitarian agencies to IDPs and vice versa, including regular liaison with Peace Security Council and Internews broadcast agency  
  • Participate in CCCM assessments in Upper Nile State outside of Malakal UNMISS PoC.  
 Monitoring and reporting IDP population  
  • Maintain diaries and compile periodic reports and any specific reports required by the Camp Manager and develop or maintain the reporting tools.  
  • Ensure the timely and quality delivery of all organizational and project reports and evaluation requirements to ensure project quality, relevance and accountability to DRC's beneficiary populations.  
  • Support the Camp Manager in any other duties as agreed with the Camp Manager and Area Manager.  
  • HAP/Accountability/Code of Conduct Focal Point for DRC Malakal office, including providing training to all staff.


About you  
To be successful in this role you must have:  
  • 3 years of experience in similar position in humanitarian sector  
  • Experience in emergency interventions  
  • Proven experience in coordinating multiple stakeholders, preferably in a camp setting.  
  • Proven management experience  
  • Strong inter-personal skills, patience and a sense for overcoming cultural differences  
  • Proficient in GPS data recording and mapping  
  • Fluent in spoken and written English.  
  • Experience in working in an insecure area with limited recreational facilities.



  • Demonstrated ability for rapid analysis of very complex issues, strong decision-making, and translation of programmatic learning and priorities into operational strategies  
  • Knowledge of local governance in post-conflict contexts, and of gender and inclusion strategies  
  • Prior experience in South Sudan a plus  
  • Self-motivated and able to work with a minimum of guidance  
  • Very strong computer skills (Excel, Word, PowerPoint, and Outlook)  


We offer  
DRC will offer the successful applicant six/ seven months contract with a three month probation period, renewable dependent on both funding and performance. You must be available to start work immediately and be willing and able to work in the field, in comfortable but basic accommodation. Salary and conditions will be in accordance with Danish Refugee Council’s new Terms of Employment for Expatriates; please refer to under Vacancies.  
The position is at grade A16. Salary and conditions will be in accordance with Danish Refugee Council’s new Terms of Employment for Expatriates; please refer to under Vacancies.  
Application process
Interested? Then apply for this position by clicking on the apply button.  
All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English. CV only applications will not be considered. Applications sent to DRC staff will not be considered.  
Applications close on April 16th, 2016. Please note, as this position is urgent, applicants may be shortlisted and interviewed prior to the closing date.  
If you have questions or are facing problems with the online application process, please contact
Need further information?
For general information about the Danish Refugee Council, please consult  
About DRC
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
  • Organization: DRC - Danish Refugee Council
  • Location: Malakal
  • Grade: P-1, International Professional
  • Occupational Groups:
    • Social studies
    • Social studies
    • Civil Society
    • Civil Society
  • Closing Date: 2016-04-16

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