Head of Programs, Sudan
Position Title: Head of Programs
Reports To: Country Representative
Background: CRS/Sudan began implementing programs in emergency relief food distribution, health, water and sanitation, peace building, shelter, education and food security/agriculture in West and Central Darfur in July 2004. More than 11 years later, CRS continues to be one of WFP’s largest implementing partners. At the same time, the CP has made a strategic adjustment of its program to focus more of its resources on capacity-strengthening of national NGOs and implementation of early recovery and resilience projects. For example, since February 2014, CRS has led a consortium to implement a 2.5 year DFID-funded resilience program across all five Darfur states. CRS also supports education activities and Savings and Internal Lending Communities (SILC) among vulnerable communities. Overall, the country program has a value of between $20-25 million and reaches more than 1 million beneficiaries. CRS is one of the largest INGOs in Sudan and has been able to respond effectively to changes in the country’s funding environment. CRS has its head office in the capital, Khartoum; a main sub-office in Geneina, West Darfur; a smaller but expanding sub-office in Zalingie, Central Darfur; and 4 deep field office locations in addition to a number of warehouse sites across the two states.
Position Overview: The Head of Programs (HOP) leads the Sudan program team and supervises (whether directly or indirectly through the Emergency Relief and Recovery Coordinator (ERRC)) 6-8 national and international Program Managers based in Khartoum and Darfur. S/he continually seeks out ways to build the capacity of the program team to effectively manage and implement projects. The HOP ensures the technical quality of all CRS Sudan projects, including adherence to CRS Monitoring, Evaluation, Accountability and Learning (MEAL) policies and procedures. S/he guides the strategic programming direction of the CP, in line with CP, regional and agency strategies, and oversees the design of new projects to support this strategic direction. In coordination with the CR, the HOP builds and sustains strong donor relationships. The HOP is part of the Sudan Senior Management Team, together with the CR, Head of Operations, and Head of Office in Darfur, and actively participates in strategic and management decisions and representational activities. While based in Khartoum, s/he will travel 40% of the time to Darfur and potentially other parts of Sudan to provide technical support to CRS program team and partners. Sudan is a dynamic operating environment and requires persistence, creativity, and political acumen to navigate numerous bureaucratic obstacles, a huge UN humanitarian infrastructure, dwindling donor resources for the country as a whole, and sensitive government relationships.
• Provide visionary leadership and creative guidance to the program team by applying critical, innovative, problem-solving and forward-looking thinking and planning to program design and implementation of high-quality programs in line with CRS PQ principles.
• Steer CRS Sudan programming in line with its Strategic Program Plan and the CRS strategy.
• Nurture a work environment that emphasizes the importance of learning, productivity, accountability, openness about challenges, and adjustment to new information and realities.
• Participate as a member of the senior management team.
• Support the development of project budgets for the Annual Program Plan (APP) and review these budgets for quality and accuracy.
• Support the CR to target and diversify funding sources for the country program (e.g., private sector, non-traditional donors), and ensure all program staff members assume their respective business development responsibilities as per the integrated BD cycle.
• Support the program team’s development of high-quality, responsive and evidence-based concept notes and proposals for funding ensure rigorous review.
• Position CRS for future donor resources by initiating assessments or studies and strategically utilizing CRS private allocation resources, and, where appropriate, by leading public learning events to showcase CRS’ high-quality and impactful programming.
• Support the development promotional materials related to CRS Sudan programming and review these materials for publication.
• Ensure that CRS program quality standards, particularly integration and the agency core competencies such as MEAL, are adhered to in programs/projects.
• Participate and assist staff in preparing training/workshops for CRS and partner staff.
• Ensure that all projects are managed to budget and achieve the planned results on time.
• Seek out and coordinate technical assistance from the region and HQ to support programs.
• Coordinate with the Head of Operations (HoOp) to ensure appropriate processing of project Technical Agreements with the government.
• Ensure compliance with CRS and donor policies related to project management.
• Promote the use of Propack for project design and PMDPro tools and Propack II for project management.
• Maintain strong partner relations and engage in the identification of new potential partners (including partners such as universities) with whom CRS has a shared vision and strategy.
• Build CRS staff capacity in partnership, in line with the global Strength in Solidarity project. Ensure that all program staff and key partner staff are aware of CRS partnership principles.
• In collaboration with the HoOP, support the institutional strengthening of all CRS Sudan implementing partners through regular interaction, mentoring, and monitoring.
• In collaboration with the HoOP, support effective, appropriate partner assessments, corrective action plans and follow-up.
Mentoring and Supervision
• Supervise (either directly or indirectly) national and international staff Program Managers and the Business Development and Program Quality (BDPQ) Manager.
• Work with program staff to develop and implement progressive but realistic performance and development plans using the CRS Performance Management System that are in line with country and agency strategic priorities
• Provide necessary and timely feedback to all staff being directly managed; ensure direct reports follow the same process for performance management of their direct reports. Champion effective and regular coaching of staff.
• Create a supervisory environment focused on achievement of results and embodiment of CRS values-based behaviors, in which constructive feedback is welcomed and appropriately provided and a team environment prevails.
• Build the capacity of programing staff in key project management principles, tools and approaches and ensure that these new skills are utilized on the job.
• Ensure the development of high-performing national program staff to assume greater levels of responsibility.
• Ensure that external training opportunities are fairly assigned to program staff and that training opportunities are maximized for the benefit of the program team.
• Communicate and liaise effectively with deep field offices as needed to ensure effective program implementation.
• Assist staff to maintain healthy relationships with government institutions and cooperating organizations through regular contacts, visits and fulfillment of program requirements.
• Make recommendations for restructuring departments as necessary to improve information flow, services, and to address justice in the workplace issues.
• Ensure CRS is professionally and consistently represented at relevant interagency, sector coordination, donor, government, interagency, and network meetings.
• Maintain good donor relationships through frequent contact and fulfillment of donor requirements.
• Assist in strengthening local relationships, including with the local partners, peer INGOs, the UN and civil authorities.
• As an integral part of the CRS Sudan Senior Management Team, ensure all other senior team members are well informed of all program highlights and challenges in a timely manner.
• Any other duties as required to meet overall position objectives as listed in the position overview.
Agency-wide Competencies (for all CRS Staff)
These are rooted in the mission, values, and principles of CRS and used by each staff member to fulfill his or her responsibilities and to achieve the desired results.
• Serves with Integrity
• Models Stewardship
• Cultivates Constructive Relationships
• Promotes Learning
These are rooted in the mission, values, and principles of CRS and used by each staff working in emergencies to fulfill his or her responsibilities and to achieve the desired results.
• Communicates strategically under pressure
• Manages stress and complexity
• Actively promotes safety and security
• Manages and implements high-quality emergency programs
Head of Programs Competencies
These are rooted in the mission, values, and principles of CRS and used by each head or programs to fulfill his or her responsibilities and to achieve the desired results.
• Builds and leads effective teams
• Supervises and develops staff
• Focuses on quality
• Leads growth in programs
Supervisory Responsibilities: ERRC, and/or Program Managers, BDPQ Manager
Key Working Relationships:
Internal: Darfur Head of Office, HoOP, Finance Manager, Field Head of Administration and Finance, HR/Administration Manager, Area Managers/Coordinators, DRD Program Quality, EARO and PIQA technical staff.
External: HAC and line ministries, Local and international NGOs, UN agencies, Partners; Donors; Affected Communities; universities.
Knowledge, Skills and Abilities:
• Master’s Degree in related field.
• Minimum of 5-7 years program management experience with an international NGO.
• Demonstrated knowledge of CRS program quality standards, guiding principles, and approach.
• Extensive experience in emergency and recovery settings. Prior WFP or food aid experience is preferred.
• Demonstrated ability to mobilize teams and lead strategic initiatives.
• Demonstrated ability to work in partnership with local communities and NGOs.
• Ability to represent CRS at high level coordination meetings with donors, local government, UN, and other international NGOs.
• Proven ability to develop successful proposals for a variety of donors.
• Proven ability to manage projects to completion on time, within budget, and with the required results.
• Excellent analytical, management, communication and negotiation skills.
• Ready to spend 40% of his/her time in the field, particularly in Darfur.
• Able to prioritize multiple work demands and work effectively and efficiently with minimal supervision.
• Advanced computer literacy including proficiency in Microsoft Office.
• Familiarity with ICT4D a plus.
• Ability to build capacity, lead and mentor, effectively supervise and develop strong working relationships with senior national staff.
• Ability to work collaboratively and effectively in a multi-cultural environment.
Language Requirement: Fluent English necessary and professional proficiency in Arabic preferred but not necessary.
Disclaimer Clause: This job description is not an exhaustive list of the skill, effort, duties and responsibilities associated with the position.
Equal Opportunity Employer
- Organization: CRS - Catholic Relief Services
- Location: Sudan
- Grade: Mid/Senior
- Closing Date: 2016-03-18