Systems Director - DR Congo

Goma | Kinshasa




DR Congo

Job Title:

Systems Director

Contract Grade: C

Contract Length: 2 years

New Post or Replacement: Replacement

Accompanied / Unaccompanied: Accompanied with partner only

Exact Job Location: Goma with travel to project areas in North Kivu, ex-Katanga/Tanganyika province, and Kinshasa

Reports To: Country Director

Responsible For: Logistics and Administration Assistant (Kinshasa), Human Resources Manager, IT Officer and Logistics Coordinator

Liaises With: Programmes Director, Country Financial Controller (CFC), Area Coordinator (North Kivu and Katanga), Logistics and Admin Coordinators, Key systems support staff in Dublin, Government officials and departments in DRC as relevant.

Job Purpose: The Systems Director is a member of the DRC Senior Management Team and will contribute to the implementation of the Country Strategic Plan. The post holder will ensure that Concern’s systems effectively and efficiently deliver support services to enable programmatic objectives to be achieved. This will entail management of the following departments; Information Technology, Human Resources, Logistics, Transport and Administration. The Systems Director also fulfils the role of organizational security focal person and represents Concern in relevant external forums.

Main Duties & Responsibilities:

Logistic, transport and administration:

  • Ensure efficient procurement of goods and services (local and international) in a transparent and accountable manner, ensuring value for money for the organisation and compliance with donor requirements.

  • Support the team in rolling out the Logistics Manual, including training and follow-on support.

  • Supervise fleet management across the country, including monitoring of transport reports and vehicles maintenance plans.

  • Oversee the management of properties and contracts at national level and provide support in doing so to provincial managers.

  • Ensure compliance with relevant DRC legal framework in all contractual, financial, labour and taxation matters.

  • Liaise with contracted lawyers to ensure legal actions or court cases are dealt with promptly and efficiently.

    Security Management

    Act as Security focal point for Concern Worldwide DRC and liaise with Security Focal points from each field office, UN Security Officer and other NGO security personnel and NGO security coordination mechanisms.

    Support Security Focal Groups in each location and ensure they have the knowledge and information to operate successfully.

    Coordinate the review and updating of the Concern Worldwide DRC Security Management Plan.

  • Monitor implementation of security operational plans and strategies and ensure all new staff receive thorough security briefings.

    Financial Management:

  • Ensure adherence to Concern’s Finance policy and procedures, promoting transparency and accountability, and incorporating best practices in resource management.

  • Ensure consistent and realistic budgeting and management of resources by the systems departments and support programmes in planning and management of resources.

  • In collaboration with the CD, elaborate a unified report to monitor progress towards audit and support visit recommendations.

  • Ensure all new partners are adequately assessed in line with Concern’s policies and review partnership arrangements and procedures on an annual basis.

    Resources Management :

  • Ensure Concern DRC’s Human Resource policy and procedures are in place, and kept up to date, incorporating best HR practice, in line with Concern Worldwide organizational policy and following DRC labour legislation.

  • Ensure effective performance development through the use of the Performance Development Review system for direct reports, and in supporting teams in its use across the country programme.

  • Provide support and supervision to teams regarding the use of complaints mechanisms and grievance and disciplinary procedures.

  • In collaboration with the Programmes Director, ensure the effective implementation of HR related Humanitarian Accountability Partnership (HAP) standard commitments.

  • Uphold scrupulously organisational values and comply with the Programme Participant Protection Policy.

  • Lead any salary and benefit review processes and manage the Health Insurance provision for National Staff.

  • Work with HR Manager on the annual staff training plan, ensuring the inclusion of training needs identified in PDRs.

    Information Technology:

  • Ensure Concern’s IT policy and procedures are in place and adhered to.

  • Through the IT officer, ensure provision of effective support systems, enabling the smooth operation of IT systems.

  • Develop staff capacity to operate and manage IT systems in all offices.

    Line Management of staff:

  • Ensure that each member of the team fully understands outcomes which are expected of them and that they are aware of the success criteria relating to their work.

  • Ensure that work is planned and organised in a way which will meet the needs of colleagues within the organisation in the most cost effective manner possible; ensuring that team members are given appropriate workloads and are working efficiently.

  • Monitor and review performance and, in particular, holding staff accountable for meeting the success criteria; giving corrective feedback where required and taking decisive action in the case of poor performance.


Education, Qualifications & Experience Required:

  • BA/BSC in a relevant subject (e.g. Business Administration, Human Resources, supply chain management or any other relevant disciplines )
  • At least 5 years progressively responsible professional work experience in a senior position within an international development organisation/NGO.
  • Excellent knowledge and proven experience of implementing Finance, Administration, Logistics, Human Resources and IT systems within the not for profit sector.
  • Experience of managing a large team of senior staff.
  • Problem Solving and Decision Making skills.
  • Excellent English Language (both written and spoken)
  • Good French level of written and spoken French
  • Information Technology (MS Office, Internet).

Education, Qualifications & Experience Desirable:

  • Previous experience in a similar capacity

  • Knowledge of Concern Worldwide policies, procedures and standards.

    Special Skills, Aptitude or Personality Requirements:


  • Interpersonal skills are of paramount importance

  • Strong management skills

  • Confident and capable negotiator, communicator and networker

  • Empathy with Concern’s vision, mission, goal and objectives.


  • Familiarity with Concern

  • Experience of working in Africa and DRC in particular

All applications should be submitted through our website at by closing date. CV’s should be no more than 4 pages in length. All candidates who are short-listed for a first round interview will be notified via email after the application deadline.

Concern Worldwide is an Irish-based non-governmental, international, humanitarian organisation dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world’s poorest countries.

Concern has a Staff Code of Conduct and a Programme Participant Protection Policy which have been developed to ensure the maximum protection of programme participants from exploitation and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organization, and the standards of behaviour expected of them. In this context staff have a responsibility to the organization to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Programme Participant Protection Policy and the Concern Staff Code of Conduct as an appendix to their contract of employment. By signing the Programme Participant Protection Policy and the Concern Staff Code of Conduct candidates acknowledge that they have understood the contents of both the Concern Staff Code of Conduct and the Programme Participant Protection Policy and agree to conduct themselves in accordance with the provisions of these two documents.

Concern receives a substantial amount of funding from external donors each year. Increasingly donors are introducing requirements whereby future funding is conditional on Concern ensuring that the names of any new employee or volunteer do not appear on terrorism lists generated by the European Union (List of person, groups and entities to which Regulation (EC No. 2580/2001 applies), the US Government (Office of Foreign Assets Control list of specially designated Nationals and Blocked Persons) and the United Nations (Consolidated List). Any offer of employment (either paid or voluntary) with Concern Worldwide will not be made pending a clearance check being conducted on the applicant. For additional information please consult our web site or contact the Human Resource Division in our Head Office.

Concern Worldwide is an equal opportunities employer and welcomes applications from all sections of the community.

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
  • Organization: Concern Worldwide
  • Location: Goma | Kinshasa
  • Grade: Mid/Senior
  • Occupational Groups:
    • Information Technology and Computer Science
    • Management, Administration and Finance
    • Management, Administration and Finance
    • Management, Administration and Finance
  • Closing Date: 2016-02-26

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