Regional Program Director, Middle East

Amman | Amman


Mercy Corps seeks an inspiring, creative, and focused leader for Middle East (ME) to further the impact, influence, and breadth of Mercy Corps' humanitarian and development efforts in the region. Mercy Corps' operations in the region are undergoing momentous humanitarian crises and dramatic transitions with global implications. The shifting power bases and changing dynamics also offer significant opportunities for development and change. As these changes fall into place, the world's attention will continue to be fixed on the Middle East. Mercy Corps requires a shrewd navigator, able to steer our team and efforts toward ever-improving results for what represents the agency's single largest and most complex portfolio.


The RPD is the lead regional strategist skilled at creating context and bringing together the highest quality ideas, expertise, and credible evidence to shape and influence the humanitarian and development agenda for the region and to deliver meaningful impact. The RPD needs to be powerfully placed to connect dots: from issues, to people, to resources. A master at identifying and fostering talent, the RPD inspires country leadership to lift their heads -above the day-to-day all-consuming issues- and lead their teams and partners to focus on and address the critical, underlying issues driving Mercy Corps' presence in the country and region. Bridging country, regional and agency aspirations, the RPD informs global strategy; ensuring it is grounded in and fuels the momentum we are building in the region. Equally importantly, the RPD excels at translating agency strategy into contextualized local action; helping country teams see their efforts in driving and realizing agency strategy. Skilled at communication and representation, the RPD is able to develop and utilize strong relationships with influential partners and donors, inspiring them to action. The RPD ensures we maintain the ability to heed early warnings and quickly pivot to respond to emergencies. The RPD ensures that country program operations are of the highest quality and standards and result in desired impact.


Strategy and Vision

  • Articulate a compelling vision for the region and support country programs in setting country strategies and their implementation.
  • Contribute to annual agency strategic plan and budget for program operations and oversee the administration of plans and budgets in the region, throughout the fiscal year.
  • Connect teams to ideas, partners and resources to drive creative solutions for greater impact.

Representation and Influence

  • Promote thought leadership by ensuring that program innovations and successes are tested, analyzed, documented, and effectively communicated externally and internally.
  • Develop and nurture culturally sensitive internal and external relationships and networks to ensure optimum communication and program success.
  • Build strong constituencies to include Mercy Corps headquarters and regional office teams, civil society leaders, private sector, government officials, donor community officials, diplomatic corps, and the general public.
  • Represent Mercy Corps programs with national and international media, participate in community activities as appropriate, and coordinate internally on external public relations and advocacy messages.
  • Anticipate needs, understand donor pool existing and emerging and contribute to shaping donor's views on development.

Program Impact, Operations and Management

  • Support country programs to develop a healthy portfolio that enables us to better meet our mission. Track and support consistency of impact through program implementation in the region.
  • Enable on-time, on-budget, on-scope program implementation and work to promote continuous quality improvement of field programs.
  • Create an environment conducive to innovative programming leading to sustainable social innovations.
  • Serve as a key representative on the senior leadership team, and facilitate learning and sharing within the region and across the agency - in the interest of promoting organizational learning.
  • Support country leadership in developing and implementing program and operational policies and procedures according to internal and donor policies including resolution of audit findings.
  • In the event of a major disaster or humanitarian response in the region, work and/or liaise with Strategic Response Global Emergencies (SRGE) team.
  • Lead and oversee the regional security management team and ensure that sufficient support is provided to the country based security management teams, especially those in high risk environments.

Team Management

  • Recruit, manage, motivate, and onboard an informed, skilled and efficient team with an emphasis on excellence and achievement according to established policies, in collaboration with Leadership and Organizational Effectiveness team.
  • Encourage a team culture of learning, creativity and innovation, instituting a disciplined culture of team development strategies and performance management systems.
  • Establish leadership and personal credibility with the Mercy Corps team, and implement and create an organizational culture of accountability, responsibility and quality of services.
  • Provide and encourage adequate training and development for field leaders and their teams, as well as the Desk and Regional teams, helping to develop highly effective team performance while remaining attentive to individual career paths and internal promotion.

Organizational Learning

  • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve - we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries:

  • Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

SUPERVISORY RESPONSIBILITY: Country/Mission/Program Directors and a Regional and HQ-based Program Support Team


REPORTS DIRECTLY TO: Senior Vice President, Programs

WORKS WITH: Senior Leadership Team, Executive Team, Director of Global Field Programming, and key stakeholders across all functions within the agency.


  • BA/S or equivalent in international development, political or social science management or other relevant field, MA preferred.
  • 7- 10 years of experience in senior management, i.e. Country and/or Regional Director or the equivalent in a related field.
  • 8 - 10 years of program operations experience including direct "hands-on" skills in program development, strategic planning, program implementation and evaluation; strong preference given to candidates with prior experience in the region.
  • Significant team management experience, i.e. supervision, mentoring, and development; training; team building; finance and administration; donor relations; and inter/intra-agency communications.
  • Fluency in language(s) widely spoken in assigned region preferred or a commitment to learning the relevant language(s).
  • Demonstrated understanding of the critical development issues in the assigned region and significant experience with the challenges of operating programs in the region.
  • Demonstrated proficiency and experience with US, EC, UN and other public and private donors, government grant and financial management requirements.
  • Demonstrated proficiency in successful private sector engagement.
  • Exceptional program and project conceptualization and design skills.
  • Successful and proven negotiation, communication, organization, and prioritization skills and experience.


The Middle East is a challenging yet equally rewarding place to work and Mercy Corps recognizes that it requires a unique set of skills and interests in the successful candidate. A personality that enjoys working in difficult locations, can accommodate the insecurity that defines the region and can cope with periods of intense activity is imperative. The successful RPD is keen to contribute to finding innovative solutions to intractable problems within the region and will strive to engage a diverse group of individuals and entities to identify and influence strategic issues. S/he is a resourceful and proven leader with a deep understanding of the region, its recent history, current trends and political environment, and who has held senior roles in large, complex organizations.


The position is will be based in Amman, Jordan. The location is accompanied. Staff housing is provided and there is access to good medical services. Water and electricity are present with frequent cuts. This position requires approximately 40% of time traveling to field offices and partner agencies in some less secure environments. Mercy Corps team members represent the agency both during and outside of work hours when deployed in a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps policies, procedures, and values at all times and those in a leadership position are expected to exemplify such behavior.

Please follow this link to apply:

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
  • Organization: Mercy Corps
  • Location: Amman | Amman
  • Grade: Mid/Senior
  • Occupational Groups:
    • Management, Administration and Finance
    • Management, Administration and Finance
    • Management, Administration and Finance
    • Management, Administration and Finance
    • Management, Administration and Finance
    • Management, Administration and Finance
    • Management, Administration and Finance
    • Management, Administration and Finance
    • Management, Administration and Finance
    • Management, Administration and Finance
    • Management, Administration and Finance
    • Management, Administration and Finance
    • Management, Administration and Finance
    • Management, Administration and Finance
  • Closing Date: 2016-02-07

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