Monitoring & Evaluation Coordinator, Syria Response

Amman | Amman

The NRC Syria Response Office seeks to establish and implement M+E systems that will enable improvement of internal management, program/project performance and evidence-based decision making. Within this context, the M+E Coordinator will provide technical support to Syria Response Office pertaining to M+E. S/he will build capacity in the country mission by identifying and supporting the implementation of effective, cost efficient, and meaningful M&E systems.

The Syrian Crisis is well into its fifth year, but the level and intensity of conflict in the country remains high. Humanitarian and protection needs inside of Syria are overwhelmingly resultant of the effects of ongoing conflict in a complex emergency situation, in which displacement is both massive and widespread. According to OCHA, 13.5 million people are in need of humanitarian assistance inside of Syria and millions have been forced to flee. Approximately 6.5 million people are IDPs - over one third of the total population, including those forced to leave the country, and more than 40% of the current population living inside the country. Most IDPs have sought refuge with host families and in abandoned or unfinished buildings, which are often overcrowded. Elsewhere, they reside in tents or makeshift accommodation in informal settlements and camps only. ESCWA estimates that over 680,000 houses have been completely destroyed since the start of conflict in 2011, with a further 2.1 million houses damaged by fighting. According to the Multi-Sector Needs Assessment (MSNA, October 2014), 2.8 million people require non-food item (NFI) assistance. Needs related to Food Security are growing in parts of Syria, where peoples capital and assets have been diminished. Some areas have been drought-affected since 2008, where agricultural infrastructure has suffered from neglect even prior to conflict.
NRC’s programming in Syria is supported by multiple donors, including SDC, NMFA, ECHO, DfID and UNHCR. NRC works in multiple areas inside of Syria through its own staff and through Syrian partners. The modalities of operation are both direct implementation and remotely managed operations, depending on the degree of conflict and access in locations inside of Syria. The M&E Coordinator position is crucial to oversee the formation of the M&E framework that supports NRC’s programming from multiple NRC offices to ensure a structured, timely and harmonized approach to grants coordination.

Head of Programmes

Job description

  • Planning/Development (30%)
  • Design, lead, and manage process to establish CO and program level M+E systems, including design of the CO M+E framework and support on designing M+E staffing structure and M+E resourcing
  • Develop and/or participate in development of guidance and frameworks for CO procedures, policies and processes that assist in institutionalizing and supporting M+E in the country mission and/or NRC globally
  • Participate in program design and proposal discussions, including support on theory of change development, log frame design, and budgeting for M+E
  • Support and contribute to the development of a data management system through documentation, implementation and coordination of standardizes information flow of M+E activities and reporting
  • Program Support (40%)
  • Support the Head of Programme Unit and Country Director in advocating for M+E support from donors, partners, and in NRC Country Strategy to ensure M+E remains a high priority in the country program
  • Provide leadership and support to program managers in planning and standardizing M+E across projects
  • Support Area and Project managers in developing data collection methodology and tools, and systems for on-going data analysis
  • Ensure that monitoring data are feed into management decisions and used in program management
  • Actively contribute to all aspects of the recruitment process for new program and M+E staff in the country office to ensure that the M+E capacity needed in various positions are considered during hiring
  • Capacity building and training of program and M+E support staff on M+E technical and conceptual areas
  • Support internal improvement processes (LEAN, Macro Log Frames etc.) according to need
  • Management (20%)
  • Mentor M+E unit officers in executing M+E plans per sectoral project
  • Collaborate with M+E unit officers to identify M+E related needs of project coordinators and field staff and assist program managers in budgeting resources accordingly
  • Communication/Other (10%)
  • Serve as primary contact for HO M+E Advisors, support efforts to enhance agency M+E systems and standards
  • Communication and disseminate NRC M+E standards and guidelines
  • Coordinate with M+E focal points in other country missions in developing best practices and sharing lessons learned
  • Liaise with peer organizations and M+E staff in partner agencies to facilitate lessons learned and coordination
  • Support the Programme Department in new initiatives, should these arise during the employment period
  • Other activities agreed and discussed with the Country and Programme Directors

Qualifications and Experience

  • At least 5 years’ experience in an international NGO preferably in an emergency or post-conflict setting, including M+E capacity and systems development
  • Thorough experience with and knowledge of principles and current approaches to monitoring and evaluation in relief and development programs, using both quantitative and qualitative methods
  • Understanding of data and information needs for program management and decision making
  • Experience in facilitating the capacity building efforts of diverse colleagues, including local partner agencies
  • Demonstrated ability to transfer knowledge to diverse audiences through training, mentoring and other formal and non-formal methods
  • High level English language proficiency (speaking, reading, writing)
  • Analytic and computer skills, including MS Office (Word, Excel, Outlook, PowerPoint, Access)

Education field

  • Education title: operations research, quantitative analysis

Education level

  • College / University, Bachelor's degree

Personal qualities

  • You are able to work under pressure, independently and with limited supervision;
  • You are able and willing to work and live under difficult circumstances;
  • You are able to engage and motivate staff in a challenging program area;
  • You own good coordination skills;
  • You are goal oriented and visionary;
  • You are patient, flexible and creative, and it helps if you have a sense of humour

We offer

  • Commencement: 1st January, 2016
  • Contract period: 12 months
  • Salary/benefits: According to NRC’s general directions
  • Duty station: Amman, Jordan (50% regional travel)
  • Approved health certificate will be requested before contract start
  • Application procedures and CV registration:
  • Please note that you are required to enter the GEOGRAPHICAL LOCATION for all your previous positions while registering your CV. There is no specific field for this information in our CV form, but you can use the "Company name" field for BOTH company and location
  • NRC may be required to verify the identity of its partners and to check that its partners have not been involved in illegal activities. NRC reserves the right to use electronic screening tools for this purpose.

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
  • Organization: NRC - Norwegian Refugee Council
  • Location: Amman | Amman
  • Grade: Mid/Senior
  • Occupational Groups:
    • Accounting (Audit, Controlling)
    • Accounting (Audit, Controlling)
    • Accounting (Audit, Controlling)
    • Accounting (Audit, Controlling)
    • Accounting (Audit, Controlling)
    • Accounting (Audit, Controlling)
    • Accounting (Audit, Controlling)
    • Accounting (Audit, Controlling)
    • Accounting (Audit, Controlling)
    • Accounting (Audit, Controlling)
    • Accounting (Audit, Controlling)
    • Accounting (Audit, Controlling)
    • Accounting (Audit, Controlling)
    • Accounting (Audit, Controlling)
    • Monitoring and Evaluation
    • Monitoring and Evaluation
    • Monitoring and Evaluation
    • Monitoring and Evaluation
  • Closing Date: 2015-12-02

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