Head of Office – Mariupol, Ukraine

Mariupol | Kiev


DRC is an international non-governmental organization (NGO) which provides protection and promotes durable solutions for refugees and displaced people worldwide suffering from the effects of war and humanitarian crises. We operate in more than 35 countries servicing over 1.5 million people. DRC is rated as the 3rd best NGO in the world by The Global Journal. The award was given based on our reputation for operating in some of the most challenging operational environments as well as on the significant increase in activity and institutional donor funding experienced in recent years.
For further details, please visit our webpage.

The Danish Refugee Council/Danish Demining Group (DRC/DDG) operated in Ukraine in 1998-2000 in the return and reintegration of Crimean Tatars, and from 2007-2013 for the protection of asylum seekers and refugees, as well as the capacity building of government and civil society.

Today, DRC/DDG implements activities in eastern Ukraine to assist internally displaced and conflict-affected persons. DRC/DDG offices are located in Donetsk, Mariupol/Berdyansk, Dnipropetrovsk, Severodonetsk, and Kyiv. In Mariupol and Berdyansk, activities include the distribution of cash and non-food items, light to medium shelter repairs, protection activities through legal assistance, information, individual assistance to families and mine risk education. In Mariupol DRC is currently implementing shelter activities, winterization through cash transfer, protection activities and mine action activities. Donors include ECHO, OFDA, UNHCR, UNICEF, and Danida.


The Head of Office (HOO) is responsible for the coordination, management, development and representation of DRC programming in the government-controlled territory of Mariupol (Donetsk Oblast) and its satellite office of Berdyansk (Zaporizhia Oblast). It is vital that the HOO have emergency response capacity given the volatile nature of the conflict in Ukraine.

The HOO will oversee administration (HR and finance), logistics (procurement and supply) and program implementation. S/he will ensure that field teams are prepared to respond rapidly to emergencies and ensure the safety and security of DRC staff and assets in her/his area of responsibility. The HOO will coordinate with Project Managers to oversee technical departments’ fieldwork, promoting program integration, while acting as a focal point for coordination as the senior representative of DRC in the area. Key projects in Mariupol include a shelter/NFI component through in kind house repairs as well as winterization through cash assistance, protection activities and mine risk education activities. The Ukraine programme is currently contemplating more long-term interventions aiming at supporting durable solutions such as heavy repairs and construction of new housing units, livelihoods activities, legal assistance and capacity building of duty bearers. The position requires a high degree of responsibility, flexibility and understanding of complex organizational structures including line and matrix management relationships. The HOO reports to the DRC Head of Programme. Key responsibilities include:


Duties and Responsibilities

• Act as the primary DRC representative in the area and attend all relevant fora/meetings in order to strengthen and promote DRC’s position and approach.

• Develop, implement and regularly revise a DRC engagement strategy and acceptance in the area
• Foster relationships with duty bearers and relevant stakeholders in the area

• Provide leadership, coordination and integration of DRC activities in the area including, but not limited to, protection, emergency response, shelter and NFI, cash programs and, mine risk education and livelihoods

• Line manage program and support staff, based in the Mariupol Office, including recruitment, coaching, capacity building and ensuring interdepartmental co-ordination

• Closely coordinate with the senior management team including the Country Director (CD), DRC and DDG Head of Programmes (HoP), Protection Coordination, Head of Finance & Administration, Safety Advisor, and Area Managers in other regions

• Ensure a rights-based approach to all DRC programming in his/her area of responsibility

• Encourage a positive, innovative and mutually supportive team spirit amongst the Mariupol team

Programme development

• Lead the process of adapting DRC strategic documents to the local context and circumstances

• Promote humanitarian principles to increase safe access for DRC in the area

• Develop DRC’s program in the area and provide technical and context-specific input to fundraising efforts, in coordination with the HoP and CD

• Provide regular analysis on the context and humanitarian situation in Mariupol to inform proposal development and safety assessments
Safety and Security

• Act as security manager in the area ensuring adherence to security procedures and monitoring developments in the security situation

• Actively support the country safety department to develop and regularly update the local security plan for his/her area of responsibility

• Develop and maintain a security focal persons' network in his/her area of responsibility
Finance and administration

• Provide budget monitoring and financial control in compliance with DRC country office requirements and in line with the DRC Operations Handbook

• Ensure procurement systems are followed according to the DRC Operations Handbook


• Comply with internal reporting requirements and contribute to external reports
• Participate in DRC internal coordination mechanisms, as required


• Guided by the DRC Programme Handbook, continuously monitor and implement accountability initiatives
• Strengthen efforts to document the impact of DRC activities in the area


To be successful in this role you must have:

  • University degree in international relations, management, human rights, social science or related field
  • At least 6-7 years professional work experience in international humanitarian/development work
  • Good understanding of displacement issues of both internally displaced and refugees and related international standards/frameworks
  • Demonstrated project, program and human resource management experience, including in working with local partners in need of capacity building
  • Extensive experience in representation and networking
  • Excellent analytical and strategic planning skills;
  • Strong interpersonal skills and demonstrated ability to establish effective working relations with local staff and other stakeholders
  • Excellent negotiation, advocacy and communication skills;
  • Professional fluency in written and spoken English; fluency in Russian is a significant advantage
  • Knowledge of displacement issues and the context in Ukraine is a clear asset
  • Willingness and proven ability to live and work in an insecure, isolated, and challenging environment.


We offer
DRC will offer the successful applicant a 6-month contract, renewable dependent on renewed funding and performance.
Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Expatriates; please refer to www.drc.dk under Vacancies. This position is classified at level A10.

Need further information?
For more details on this position please contact the DRC Ukraine Country Director, Krista Zongolowicz,drc.ukraine@drc.dk

Please note that applications sent directly to DRC staff will not be considered.
For further information about the Danish Refugee Council, please consult our website www.drc.dk

Please visit drc.ngo/vacancies to apply. Applications sent by email will not be considered. For general information about the Danish Refugee Council, please consult WWW.DRC.NGO. Please contact job@drc.dk if you have questions to the application process or experience problems with your online application.

Salary and conditions is in accordance with Danish Refugee Council’s Terms of Employment for Expatriates

Interested? Go to www.drc.dk and find Current Vacancies. Find the job on the list and apply for this position by clicking on the apply button here

If you have questions, or encounter problems with the online application process, please contact job@drc.dk
Applications close date: Friday, 8 November 2015. If an appropriate candidate is identified, DRC reserves the right to recruit ahead of this deadline.

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
  • Organization: DRC - Danish Refugee Council
  • Location: Mariupol | Kiev
  • Grade: Mid/Senior
  • Occupational Groups:
  • Closing Date: 2015-11-08

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