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Communication Officer


  • Organization: WHO - World Health Organization
  • Location: Maseru
  • Grade: Mid level - P-3, International Professional - Internationally recruited position
  • Occupational Groups:
    • Communication and Public Information
  • Closing Date: Closed


In the context of WHO's 13th General Programme of Work (GPW)and its triple-billion strategy, the incumbent would be supervised by the WR,and will facilitate and coordinate communication activities and products pertaining to WCO interventions in the country.With the support of the WHO HPO, he/she will play a key role in providing visibility and build support for the WCO, as well as disseminating health information and managing the WCO's reputation. The communication officer will facilitate the production of a range of communication products, as requested, including, but not limited to social media updates, posters, flyers,information leaflets, website updates, video stories and interviews, feature articles and press releases.


Contacts - The incumbent, within the framework of WHO StaffRules and Regulations, financial rules and AFRO accepted procedures will liaise with a broad range of officials, donors and partner organizations and institutions,target audiences, health cluster partners and official representatives from the national authorities to facilitate communication strategies and develop products. Duties require ongoing contacts and consultation within all ProgramOfficers, ISTs and the Regional Office.Key duties and responsibilities• The incumbent will perform all, or part of the following,and other related responsibilities as required by the needs of the office.•Work in coordination with the Partnerships and External Relations and Communications officers.•Develop and manage the implementation of communication strategies and plans to enhance the visibility of WHO's programme successes and advocacy to strategic partners.•Design and implement promotional activities and campaigns to position WHO as a leader within the public-health space.•Contribute to the office's Partnerships' data and intelligence information system.•In close collaboration with technical staff, manage the creation, packaging, and dissemination of targeted materials to strategic partners on programme initiatives and issues as well as success stories which bring visibility to the impact of their funding.•Manage partner linkages for the WCO website as well as related social-media engagements.Manage the regular monitoring and tracking of partnership's perceptions of the organization, proposing risk-mitigation communications and new strategies.• Guide technical staff on appropriate communications'approaches in Partnerships' briefings.•Conduct and coordinate partner-sensitive communication training for WHO Country Office staff and personnel.



Essential: Auniversity degree (bachelor's) in a relevant field (such as communication,journalism, marketing, health communications, political science, or international relations). Courses in graphic design, or visual language and/orin the use of social media
Desirable: Formal qualification in public health


Essential: A minimum of five years of work experience relevant to the position (developing and delivering communications services and products,social media and graphic design, delivering media and communications services for a multilateral or public international organization).
Desirable: Some of the above-listed experience to have been obtained in an international context.


From the Corporate Skills Cloud select up to five areas of Knowledge and Skills required for competent performance in the position.Knowledge and/or skills in:•Strategic communications planning and implementation public health and/or international development issues.•Web-based communications, marketing, and outreach activities.•Developing and implementing communication/media products and approaches•Excellent oral and written communication•Developing and implementing messaging and positioning for partnerships for an organization.•Promoting an organizational brand in virtual communities and networks. Eliciting andcommunicating programme success stories.Desirable:•Knowledge of WHO /United Nations agencies programmes and practices.•Knowledge or understanding of WHO mandate and goals in the national context.•Experience of developing messaging and positioning for partnerships for anational/international organization.

WHO Competencies

Respecting and promoting individual and cultural differences
Creating an empowering and motivating environment

Use of Language Skills

Essential: Expert knowledge of English.


WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 64,121 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 1795 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.


  • This vacancy notice may be used to fill other similar positions at the same grade level
  • Only candidates under serious consideration will be contacted.
  • A written test and/or an asynchronous video assessment may be used as a form of screening.
  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review.
  • According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.
  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
  • Staff members in other duty stations are encouraged to apply.
  • The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.
    Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to
  • An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
  • WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
  • Mobility is a condition of international professional employment with WHO and an underlying premise of the international civil service. Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
  • WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.
  • The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.
  • Please note that WHO's contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • For WHO General Service staff who do not meet the minimum educational qualifications, please see e-Manual III.4.1, para 220.
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This vacancy is now closed.
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