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ICT Officer- Turkish Nationals Only- (Gaziantep) - Turkey

Gaziantep

  • Organization: NRC - Norwegian Refugee Council
  • Location: Gaziantep
  • Grade: Mid/Senior level - Mid/Senior - Internationally recruited position
  • Occupational Groups:
    • Logistics
    • Emergency Aid and Response
  • Closing Date: Closed


The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water,sanitation and hygiene sectors.

The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs

All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.

Job description

  • Generic responsibilities
  • Implement and train staff in NRC’s logistics policies and procedures at office level
  • Ensure compliance with NRC’s Logistics Handbook, other NRC policies and donor requirements in all procedures and processes
  • Provide anti corruption, transparency and cost efficiency focus in all processes (e.g. in vehicle & generator management)
  • Supervision, training and development of logistics team at office level, in relation to IT equipment
  • Ensure that NRC staff are well trained in the handling of IT equipment and office apparatus.
  • Prepare, check and share plans, records and reports as required (e.g. status reports, inventory lists)
  • Implement a filing system/archives according to procedures

  • Specific responsibilities
  • The IT Officer is taking care of the day- to-day support and troubleshooting of all in house software and equipment (desktops, laptops, printers, phones, copy machines, cameras, security devices) at Gaziantep Office and Field Offices.
  • Perform hardware and software maintenance duties.
  • Troubleshoot and correct hardware/ software computer and network problems.
  • Carry out all necessary routine servicing and maintenance of all IT and Communications systems in all sites
  • Ensure that all work carried out complies with the requirements and procedures defined by manufacturers.
  • Ensure all daily tasks including backups complete successfully.
  • Offer technical support of telephone system.
  • Provide support of software installation and troubleshooting.
  • Maintain WIFI network in a good functioning level.
  • Administered computer network as per requirement.
  • Training of NRC staff on IT systems
  • Knowledge of Communication Systems – Sat phones, Began
  • Monitoring of mobile field staff, through indepth knowledge of the Mobile Phone Web Portal System.
  • To ensure that all IT systems comply with NRC standards.
  • Carry out inductions for national and international staff on IT.
  • To manage the user accounts of all NRC staff and ensure confidentiality
  • To ensure that all computers are free of illegal software
  • To assist in managing the asset/inventory systems to ensure that it complies with NRC policy.
  • Act as the first point of contact for all technical support requests.
  • Carry out all necessary routine servicing and maintenance of all IT and Communications systems in all sites
  • To improve and maintain high functional level network and will assist to provide ICT support in Gaziantep office, and other field offices.
  • Ensure that the communication flow to Regional office is maintained.
  • To prepare standard operating procedures, as requested by line manager for reviewal by the line manager.
  • To perform other duties as required.

Qualifications

  • Full knowledge of Hardware, Software, Operating System & Wireless Networks.
  • Knowledge about Wireless routers and Network protocols.
  • Ability to diagnose and resolve problems with printers, copiers, fax machines and networks
  • Professional command on MS-Office Package specially MS-ACCESS and MS-EXCEL, including
  • Bachelor Degree in IT related science

Personal qualities

  • Able to plan and deliver results
  • To analyse available and generate new data for MIS
  • Being proactive and dealing with change (stress and pressure)
  • Managing resources to optimise results
  • Balancing conflicting interests and needs through negotiation skills and discussion.
  • Initiating action and change

We offer

  • Commencement : As soon as possible
  • Contract Period : Until May 31st, 2017, with a possibility of extension
  • Salary / Benefits: According to NRC Salary Scale
  • Duty Station: Gaziantep / Turkey
  • Application procedures and CV registration:
  • Please note that you are required to enter the GEOGRAPHICAL LOCATION for all your previous positions while registering your CV. There is no specific field for this information in our CV form, but you can use the "Company name" field for BOTH company and location
  • NRC may be required to verify the identity of its partners and to check that its partners have not been involved in illegal activities. NRC reserves the right to use electronic screening tools for this purpose
This vacancy is now closed.
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